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Maintaining User Settings IndividuallyLocate this document in the navigation structure

Context

Your user settings determine how your inbound calls are handled. You can, for example, display the caller data or branch directly to a specified application, for example the creation of purchase orders.

When work centers are created, users who are not yet assigned any user settings are automatically assigned the standard settings or the template settings configured by the administrator. You can adapt the settings to suit your needs using this procedure.

Procedure


  1. Call SAPphone administration (SPHA).

  2. Choose User settings.

    Note

    You can also call the settings from the SAPphone interface. To do this, choose in the frame Users on the tab page Services.

  3. Check and, if necessary, change your user settings.

    Handling of inbound calls

    • No display

      Inbound calls do not trigger automatic actions in SAPphone.

    • Display inbound calls

      When inbound calls are received, the SAPphone interface is opened and the caller data is displayed. The SAPphone interface also contains a list of tasks that you can start manually.

    • Starting an Application

      You can specify a task that is then started automatically when an inbound call is received. As a restriction, you can specify that this task is only started automatically if the caller could be identified by the system.

      If you want to check which tasks are available, choose Available tasks (outbox and inbox).

    Notifications about unanswered calls

    Notifications about unanswered calls, containing the caller data and a callback function, can be displayed to the user. These notifications are sent to the Business Workplace inbox of the user responsible for the work center. You can also specify an expiry date. When this date is reached, notifications are automatically deleted.

    Address data areas for inbound calls

    In the case of inbound calls, a search for caller data is carried out in the specified address areas.

    Call Deflection

    If a deflect group is assigned to a user, the user can transfer an inbound call to a number from this group without first accepting the call themselves. At this point, all groups that have been maintained by the administrator are displayed in the input help.

    Call center logon data

  4. Save your entries.

Results

The next inbound call is handled according to your user settings.