To use the full offering of services for the Collaboration, you need to carry out the following configuration steps in addition to the automatic basic configuration.
Procedure
For each application that provides collaboration services, activate the complete grouping of commands.
In order to use synchronous collaboration services (RTC, WebEx) in the portal, activate the corresponding service types in the Synchronous Collaboration Framework.
To allow use of the standard SAP services for synchronous collaboration (instant messaging and application sharing) in the portal, activate and configure the technical RTC component.