Microsoft Exchange Connectivity based on WebDAV Protocol - Troubleshooting
The table below contains error messages and appropriate action.
| Error number | Solution |
|---|---|
|
GW-DAVX-001 |
The Groupware manager has not been initialized for this transport. Check for errors logged during the start-up of the portal. |
|
GW-DAVX-002 |
Verify whether the Exchange server name mentioned in the user mapping and DAVXchg Transport are the same and is valid. |
|
GW-DAVX-003 |
Either the username or the password in the user mapping is incorrect. |
|
GW-DAVX-004 |
The user does not have permission to create an appointment in this mailbox. Verify the permissions of the Mailbox for this user in the Exchange server. |
|
GW-DAVX-005 |
An error in creating the request. Refresh and try again. If the problem persists contact SAP support. |
|
GW-DAVX-006 |
An error in creating the request. Refresh and try again. If the problem persists contact SAP support. |
|
GW-DAVX-007 |
The custom form has not been configured correctly. Check whether the customform name in the DAVXchg transport and the published Custom Form name are the same. E.g IPM.Appointment.SAP. |
|
GW-DAVX-008 |
The appointment was not found. The appointment is either deleted or updated. Refresh the IView and try again. |
|
GW-DAVX-009 |
The connection to the Exchange server is timed-out. Refresh the IView and try again. If the problem persists check the connectivity to the exchange server. |
|
GW-DAVX-010 |
Exchange server is unable to process the request. Check the connectivity to the exchange server. |
|
GW-DAVX-011 |
Some of the DAVXchg transport parameters are incorrect. Check the connectivity to the exchange server using these parameters. |
|
GW-DAVX-012 |
The user mailserver in the usermapping does not match with any of the configured DAVXchg transports. Check the exchange serve name in the user mailserver. |
|
GW-DAVX-013 |
The port specified in the DAVXchg transport is incorrect. |
|
GW-DAVX-014 |
The virtual directory in the DAVXchg transport is incorrect. The default value is /Calendar. |
|
GW-DAVX-015 |
The name of the IIS was not configured when you created the Exchange transport. Update the IIS name for the appropriate transport instance. |
To check the connectivity to the Exchange server open the following URL in a web browser and check whether Outlook Web Access is working fine.
<http/https>://<exchange-server-name>:<port>/Exchange/<user-alias>/Calendar.
If you are not able to access OWA contact your Exchange administrator.
If availability information for newly created Exchange users is not available, make sure that the users have logged in using the Outlook client at least once. For more information, see point #5 under http://support.microsoft.com/default.aspx?scid=kb;EN-US;q179639.