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 Predefining the Default Setting of the Availability StatusLocate this document in the navigation structure

Use

In the Collaboration Launch Pad (CLP), users can configure how the system is to establish their availability status and display it to other users. Users have the following configuration options for their own availability status:

Setting of Your Own Availability Status Description

Suppress status

This is the standard setting delivered by SAP that applies after installation for all users.

In front of the user name, the system displays the neutral availability status  icon. Other portal users cannot see whether the user is online.

Determine status automatically

The system automatically determines whether or not the user is online and uses the corresponding icon to display his or her availability status: online or offline

 Not available

The availability status icon indicates that the user is online, but does not want to participate in any online communication:

As an administrator, you can predefine the default setting of the availability status for all users during routine operation. You configure the corresponding setting in the configuration of the Availability Status Services. For example, you can switch the default setting delivered by SAP for the availability status (Suppress Status) to Determine Status Automatically. 

Caution

If the availability status setting has been changed since installation, the new default setting of the availability status does not take effect.

Prerequisite
  • The default setting of the availability status takes effect only if the Availability Status Service has been activated in the Knowledge Management configuration.
  • For automatic determination of the online availability status, the Real-Time Collaboration (RTC) technical component must have been activated in the configuration of the tool area in the portal masthead.
  • The technical component that allows the setting of the availability status is not hidden in the CLP. In the standard system, this component is integrated in the CLP. However, if the company-internal decision is against being able to configure the availability status, you can hide this component. 
Procedure

To predefine a new default setting for the availability status for all users, proceed as follows:

  1. In the portal, choose System Administration → System Configuration → Knowledge Management → Content Management → Global Services.
  2. Choose Show Advanced Options (or Mode → Advanced).
  3. Choose Availability Status Service.
  4. Configure the Availability Status Service as follows:
    Property Description

    Active

    The settings for the Availability Status Service only take effect if this indicator is set.

    Default availability status setting

    Choose here the required default availability status setting that applies for all users, unless these users have manually configured their own availability status.

    Internal cache for availability status settings

    Name of the cache memory in user management in which the settings for the availability status for each user are stored temporarily. Caching these settings improves system performance.

    Default entry: ca_coll_ume_presence
  5. Choose OK.
Result

In the portal, the new default setting of the availability status takes effect for all users. However, manual settings are not overwritten.

See also: