SAPphone (BC-SRV-COM-TEL)

Start Level 1 Node: SAPphone (BC-SRV-COM-TEL)

SAPphone (BC-SRV-COM-TEL)

End Level 1 Node: SAPphone (BC-SRV-COM-TEL)

Start Level 1 Node: Telephone Integration with SAPphone

Telephone Integration with SAPphone

End Level 1 Node: Telephone Integration with SAPphone

Start Level 2 Node: Central Architecture

Central Architecture

End Level 2 Node: Central Architecture

Start Level 2 Node: Client-Server Architecture

Client-Server Architecture

End Level 2 Node: Client-Server Architecture

Start Level 1 Node: Interfaces for the Administration of SAPphone

Interfaces for the Administration of SAPphone

End Level 1 Node: Interfaces for the Administration of SAPphone

Start Level 1 Node: Planning Telephone Integration

Planning Telephone Integration

End Level 1 Node: Planning Telephone Integration

Start Level 2 Node: Sites and Telephony Servers

Sites and Telephony Servers

End Level 2 Node: Sites and Telephony Servers

Start Level 2 Node: Number Conversion Rules

Number Conversion Rules

End Level 2 Node: Number Conversion Rules

Start Level 2 Node: Work Center Identification

Work Center Identification

End Level 2 Node: Work Center Identification

Start Level 2 Node: Work Center Settings and User Settings

Work Center Settings and User Settings

End Level 2 Node: Work Center Settings and User Settings

Start Level 2 Node: Integrating SAP Applications and Telephone Work

Integrating SAP Applications and Telephone Work

End Level 2 Node: Integrating SAP Applications and Telephone Work

Start Level 1 Node: Setting Up Telephone Integration

Setting Up Telephone Integration

End Level 1 Node: Setting Up Telephone Integration

Start Level 2 Node: Authorizations for SAPphone Activities

Authorizations for SAPphone Activities

End Level 2 Node: Authorizations for SAPphone Activities

Start Level 2 Node: Creating Sites

End Level 2 Node: Creating Sites

Start Level 2 Node: Extension Number Protection

Extension Number Protection

End Level 2 Node: Extension Number Protection

Start Level 3 Node: Creating and Maintaining Extension Number Protection

Creating and Maintaining Extension Number Protection

End Level 3 Node: Creating and Maintaining Extension Number Protection

Start Level 3 Node: Querying Extension Number Protection

Querying Extension Number Protection

End Level 3 Node: Querying Extension Number Protection

Start Level 2 Node: Creating and Maintaining a Telephony Server

Creating and Maintaining a Telephony Server

End Level 2 Node: Creating and Maintaining a Telephony Server

Start Level 3 Node: Example of Telephony Server Settings

Example of Telephony Server Settings

End Level 3 Node: Example of Telephony Server Settings

Start Level 3 Node: Connection Test

Connection Test

End Level 3 Node: Connection Test

Start Level 2 Node: Displaying and Maintaining Tasks Suitable for SAPphone

Displaying and Maintaining Tasks Suitable for SAPphone

End Level 2 Node: Displaying and Maintaining Tasks Suitable for SAPphone

Start Level 2 Node: Creating Templates for User Settings

Creating Templates for User Settings

End Level 2 Node: Creating Templates for User Settings

Start Level 2 Node: Call Deflection

Call Deflection

End Level 2 Node: Call Deflection

Start Level 3 Node: Creating Deflect Numbers and Deflect Groups

Creating Deflect Numbers and Deflect Groups

End Level 3 Node: Creating Deflect Numbers and Deflect Groups

Start Level 2 Node: Maintaining Work Center Settings and User Settings

Maintaining Work Center Settings and User Settings

End Level 2 Node: Maintaining Work Center Settings and User Settings

Start Level 3 Node: Maintaining (Creating) Settings Centrally

Maintaining (Creating) Settings Centrally

End Level 3 Node: Maintaining (Creating) Settings Centrally

Start Level 3 Node: Maintaining (Changing) Settings Centrally

Maintaining (Changing) Settings Centrally

End Level 3 Node: Maintaining (Changing) Settings Centrally

Start Level 3 Node: Creating and Maintaining a Work Center Individually

Creating and Maintaining a Work Center Individually

End Level 3 Node: Creating and Maintaining a Work Center Individually

Start Level 3 Node: Maintaining User Settings Individually

Maintaining User Settings Individually

End Level 3 Node: Maintaining User Settings Individually

Start Level 3 Node: Copying Settings

Copying Settings

End Level 3 Node: Copying Settings

Start Level 2 Node: Testing Telephone Integration

Testing Telephone Integration

End Level 2 Node: Testing Telephone Integration

Start Level 3 Node: Testing the System Settings

Testing the System Settings

End Level 3 Node: Testing the System Settings

Start Level 3 Node: Testing the Telephony Functions

Testing the Telephony Functions

End Level 3 Node: Testing the Telephony Functions

Start Level 3 Node: Testing Call Center Functions

Testing Call Center Functions

End Level 3 Node: Testing Call Center Functions

Start Level 2 Node: Monitoring the Telephony Environment

Monitoring the Telephony Environment

End Level 2 Node: Monitoring the Telephony Environment

Start Level 3 Node: Displaying Additional Information about Telephony Servers

Displaying Additional Information about Telephony Servers

End Level 3 Node: Displaying Additional Information about Telephony Servers

Start Level 3 Node: Querying the Operating Status of External Components

Querying the Operating Status of External Components

End Level 3 Node: Querying the Operating Status of External Components

Start Level 3 Node: Alert Monitor for SAPphone

Alert Monitor for SAPphone

End Level 3 Node: Alert Monitor for SAPphone

Start Level 4 Node: Setting Monitoring in the Alert Monitor

Setting Monitoring in the Alert Monitor

End Level 4 Node: Setting Monitoring in the Alert Monitor

Start Level 5 Node: Activating Monitoring for Server

Activating Monitoring for Server

End Level 5 Node: Activating Monitoring for Server

Start Level 5 Node: Scheduling a Data Collection Method

Scheduling a Data Collection Method

End Level 5 Node: Scheduling a Data Collection Method

Start Level 6 Node: Starting the Data Collection Method Manually

Starting the Data Collection Method Manually

End Level 6 Node: Starting the Data Collection Method Manually

Start Level 6 Node: Scheduling the Data Collection Method

Scheduling the Data Collection Method

End Level 6 Node: Scheduling the Data Collection Method

Start Level 6 Node: Setting Automatic Start of Data Collection Method

Setting Automatic Start of Data Collection Method

End Level 6 Node: Setting Automatic Start of Data Collection Method

Start Level 4 Node: SAP Business Communication Monitor Set

SAP Business Communication Monitor Set

End Level 4 Node: SAP Business Communication Monitor Set

Start Level 4 Node: Adapting Monitoring in the Alert Monitor

Adapting Monitoring in the Alert Monitor

End Level 4 Node: Adapting Monitoring in the Alert Monitor

Start Level 5 Node: Restricting the Data Collection Method

Restricting the Data Collection Method

End Level 5 Node: Restricting the Data Collection Method

Start Level 2 Node: Troubleshooting

Troubleshooting

End Level 2 Node: Troubleshooting

Start Level 3 Node: Checking Missing Assignments

Checking Missing Assignments

End Level 3 Node: Checking Missing Assignments

Start Level 3 Node: Configuring Traces

Configuring Traces

End Level 3 Node: Configuring Traces

Start Level 3 Node: Setting the Trace of the External Connection Software

Setting the Trace of the External Connection Software

End Level 3 Node: Setting the Trace of the External Connection Software

Start Level 2 Node: Outbound Calls: Process Flow

Outbound Calls: Process Flow

End Level 2 Node: Outbound Calls: Process Flow

Start Level 2 Node: Inbound Calls: Process Flow

Inbound Calls: Process Flow

End Level 2 Node: Inbound Calls: Process Flow

Start Level 1 Node: Working with SAPphone

Working with SAPphone

End Level 1 Node: Working with SAPphone

Start Level 2 Node: SAPphone Interface

SAPphone Interface

End Level 2 Node: SAPphone Interface

Start Level 3 Node: Dialing Help

End Level 3 Node: Dialing Help

Start Level 2 Node: Initiating a Call

Initiating a Call

End Level 2 Node: Initiating a Call

Start Level 2 Node: Accepting a Call

Accepting a Call

End Level 2 Node: Accepting a Call

Start Level 3 Node: Searching for Callers Not Recognized by the System

Searching for Callers Not Recognized by the System

End Level 3 Node: Searching for Callers Not Recognized by the System

Start Level 2 Node: Creating and Displaying Notes for a Call

Creating and Displaying Notes for a Call

End Level 2 Node: Creating and Displaying Notes for a Call

Start Level 2 Node: Starting an Application

Starting an Application

End Level 2 Node: Starting an Application

Start Level 2 Node: Displaying Calls in Absence

Displaying Calls in Absence

End Level 2 Node: Displaying Calls in Absence

Start Level 2 Node: Sending a Mail with a Callback Function

Sending a Mail with a Callback Function

End Level 2 Node: Sending a Mail with a Callback Function

Start Level 2 Node: Extended Maintenance of Your Telephony Settings

Extended Maintenance of Your Telephony Settings

End Level 2 Node: Extended Maintenance of Your Telephony Settings

Start Level 1 Node: Telephone Integration in the Internet

Telephone Integration in the Internet

End Level 1 Node: Telephone Integration in the Internet

Start Level 2 Node: Initiating a Call in an Easy Web Transaction

Initiating a Call in an Easy Web Transaction

End Level 2 Node: Initiating a Call in an Easy Web Transaction