Technical Operations for Knowledge Management

Configuration iView

This iView presents a navigation hierarchy that gives you access to all configurable components . For more information, see Knowledge Management Configuration .

Administering Indexes

You use the Index Administration iView to manage indexes for searching and classifying documents.

Permissions iView

You use the Permissions iView to check the security settings of repositories, as well as to check and set permissions and service permissions for folders.

Component monitor

Displays the status of objects and allows you to identify configurations with errors.

The component monitor shows you an overview of all nodes of a load-balancing environment with their assigned scheduler tasks. Choose  Services   Scheduler   in the component monitor. If a task is not assigned to a node, a red symbol is displayed. If this is the case, check the configuration of the corresponding task.

Cluster monitor

Displays the status of objects in a distributed system landscape with multiple KM nodes and allows you to identify configurations with errors.

It functions in a similar manner to the component monitor. You can use the cluster monitor to monitor all nodes in your KM system landscape centrally.

Cache monitor

Displays statuses and statistics for active caches and allows you to empty caches manually.

Crawler monitor

Displays information on the active crawlers and allows you to control them.

Indexing monitor

Returns information on the status of current indexing processes.

Administration Reports

You can use reports to perform analyses and certain operations across the system.

For system administrators, there are reports that search the database for orphaned objects that originate in CM repositories.

Extending the configuration

For example, you can integrate further repositories or change the user interface. For more information, see Knowledge Management Configuration .

Creating indexes

If you have integrated other data sources as repositories in KM, and want to be able to search them, you must create new indexes. For more information, see Administering Indexes .

Assigning permissions, making security settings

For example, assigning new permissions or modifying existing security settings. For more information, see Knowledge Management Security Guide and Permissions iView .

Resetting folder settings, assigning central folder layouts

If the layout is configured incorrectly so that the link to the Details dialog box, where you normally modify the layout for a folder, is no longer displayed, you have to reset the folder layout using an iView that allows you to reset the folder settings. For more information, see Resetting Folder Settings ).

You can also use this iView to define a new layout for all users centrally, so that they do not have to change the folder settings themselves.

Carrying out work in folders

If you need to carry out work in folders, you can use the KM Content page to access the root directory of the KM platform. The page for accessing all available repositories is located in the top-level navigation bar of the portal at  Content Administration  KM Content .

You can carry out the following activities:

• Navigate through repositories and folders

• Search for documents

• Carry out file operations (copying, moving, deleting, and so on)

• Create new documents, links, or folders

Running reports

If necessary, you can distribute scheduler tasks over different nodes in a load-balancing environment. You use the scheduler tasks report to do this.

If you are operating CM repositories in FSDB persistence mode and have deactivated automatic synchronization, you have to run the CM repository FSDB synchronization report to synchronize content and metadata manually.

For an overview of other reports for use by administrators, see Administration Reports .

Monitoring KM

The different monitors provide information on the status and function of various objects, and contribute to recognizing critical system events.

For more information, see Monitoring .

The frequency can be different for each monitor.

During indexing runs, you should use the indexing monitor.

If errors occur, you should use the component monitor or check the application log.

For example, you can check the cache load weekly. You can use the results to optimize performance.

Backing up and restoring data

To prevent data loss, you should regularly back up the data. If ever required, you can then restore your data.

For more information, see Administration .

The frequency depends on how often there are changes to system data, configuration data, and documents.

Reindexing and carrying out an incremental update of data sources

You have to update Web repository indexes to update or repair them. see Reindexing and Performing an Incremental Update ).

The frequency depends on how often document changes take place on the remote Web server. If regular updates are necessary, you can set up an automatic cycle.

Running reports

You can check that CM repositories are functioning correctly and check for orphaned data objects.

For an overview of other reports for use by administrators, see Administration Reports .

We recommend running these reports monthly.

• CM Repository File System Check

• CM Repository Database Check

• Unconfigured CM Repositories