Configuring a Method for Forwarding Alerts to the ALM

You can forward alerts to the Alert Management (ALM) to be informed about monitoring architecture alerts quickly and individually. You do this by assigning an auto-reaction method to the desired nodes in the alert monitoring tree. There are two auto-reactions available for you to use, depending on your requirements:

• CCMS_Send_Alert_to_ALM orCCMS_Send_Alert_to_ALM_V2

  Use this method if you always want to send notifications of alerts to the same user, irrespective of the details of the alert.

  Note

  This procedure describes the method CCMS_Send_Alert_to_ALM. For details about the method CCMS_Send_Alert_to_ALM_V2, see SAP Note 796998.

• ccms_send_alert_to_alm_ccms_container_v4

  Use this method if you always want to send the notifications of alerts to different users, depending on the alert data. More information: Creating a Rule-Based Responsibility for Alerts.

In either case, adjust the template to your requirements and then assign the method definition to the desired nodes.

These methods are therefore used in a similar way to the auto-reaction method CCMS_OnAlert_Email, with which you can define an automatic alert notification. A difference is that when you are forwarding alerts to the ALM, you no longer need to specify the sender and recipient in the method definition, and recipients can also be defined using authorizations, roles, or the alert data. More communication methods and additional Alert Management functions, such as escalations or confirming the alert, are also available.

Copying the Method Definition

1. Choose CCMS → Configuration → Alert Monitor, or call transaction RZ21.
2. In the Methods group box, select Method Definitions and choose Display Overview.
3. Select the method used (CCMS_Send_Alert_to_ALM or ccms_send_alert_to_alm_ccms_container_v4) and choose Copy ().
4. Enter a name for the copy, and choose Continue ().

Tailoring the Auto-Reaction Method

1. Select the method that you have just created and choose Edit Data ().
2. Switch to change mode with the Display «Change () pushbutton, and choose the Execution tab page.
3. Ensure that the Any Server radio button is selected in the group box Execute Method; do not change the settings on the Control tab page.
4. Switch to the Parameters tab page and fill out the fields as follows:

   Parameter Name	Meaning
   CATEGORY	Alert category in Alert Management; note the following points: If you are using the method CCMS_Send_Alert_to_ALM, ensure that this parameter value exists in the ALM (transaction ALRTCATDEF) as an alert category, as it is otherwise not possible to send the alert messages If you are using the method ccms_send_alert_to_alm_ccms_container_v4, the category CCMS_CONT is preset. Do not change this setting, since rule-based recipient determination is only provided for this category.
   TIME_ZONE	Time zone in which the alert occurred

   Note

   • If the auto-reaction method CCMS_Send_Alert_to_ALM has multiple alerts for different MTE classes to process during a run, the short text contains only the category and the sentence "There are new CCMS alerts". If you are receiving notification by SMS, this then means that you can then only obtain additional information about the alert using the category. You should therefore use different copies of the method for different topic areas of the alert monitor, differentiated by different values of the CATEGORY parameter. Assign as descriptive a name as possible for this parameter.
   • If you are using the method ccms_send_alert_to_alm_ccms_container_v4, leave the other parameters unchanged, since the short text and long text of the message are set in Alert Management in this case.
5. All releases were reset by copying the method. Release the method as an auto-reaction method by activating the Auto-Reaction Method indicator in the Execute Method as group box on the Release tab page.
6. Save your entries.

Assigning the Method to the Desired Node

1. You can assign the method definition both as a local and as a central auto-reaction method. For information about this, see the following sections:

   Type of Auto-Reaction Method	Description
   Local	Assigning Methods to MTE Classes or Individual MTEs
   Central	Setting Up Central Auto-Reaction Methods

If an alert now occurs in the selected nodes, it will be forwarded to Alert Management. In each case, the selected employees are informed about the alert using the display program configured for them (UWL, application, Alert Inbox). If the corresponding external communication methods (e-mail, SMS, fax) have been defined in SAPconnect, employees can also have alerts sent to them using these methods of communication.

See Example Configuration: Forwarding Alerts to the ALM