Defining an Automatic Alert Notification

With the monitoring architecture, you can define auto-reaction methods that are automatically executed when alerts occur. As of SAP R/3 4.6A, you can assign the method CCMS_OnAlert_Email to MTE classes in your system. If an alert occurs in this MTE class, you are informed by e-mail, fax, or pager, even if you are not working in the Alert Monitor.

CCMS_OnAlert_Email can automatically dial a pager or send an e-mail or a fax to the following addressees:

• A Business Workplace user in client 000
• A distribution list or an external e-mail address

The auto-reaction method for sending the e-mail is started at most five minutes after the alert occurs. However, there can be a delay before the e-mail is sent to external e-mail addresses (that is, addresses of users that are not defined in client 000 of the same SAP system), depending on the settings in SAPconnect. You should therefore set the period for the SAPconnect send process to less than an hour.

The message text contains the same information that is displayed in the Alert Monitor:

• Description of the problem that exists
• Time and location at which the problem occurred
• Severity and color of the alert

To dial multiple pagers or to send an e-mail or a fax to multiple users (external recipients or recipients in client 000), you must first create a distribution list that contains the required data for the recipients (pager number, name, e-mail address, fax number).

Tailoring the Auto-Reaction Method

1. Choose CCMS → Configuration → Alert Monitor, or call transaction RZ21.
2. In the Methods group box, select Method Definitions and choose Display Overview.
3. Select the method CCMS_OnAlert_Email and choose Edit Data.
4. Choose change mode with the Display «Change () pushbutton, and choose the Parameters tab page.
5. Fill out the fields as follows:

   Parameter	Meaning
   SENDER	SAP username of the person in whose name the e-mail is sent
   RECIPIENT	SAP user name of the e-mail recipient, distribution list, or external e-mail address; to automatically send an e-mail to multiple external e-mail addresses, you must create a distribution list in client 000 that contains these external addresses. If the user is not defined in client 000 you must also specify the system and the client in which the user exists (such as C11:003:PARKERJ).
   RECIPIENT-TYPE ID	Flag for the address type

   Note
   • Users that are defined in the system in clients other than 000 cannot be specified in the Business Workplace directly as sender or recipient; they are regarded as external recipients. You should therefore specify the address type R (remote address) for client-specific senders and recipients in the Parameters tab page.
   • If you want to define different recipients for different alerts, copy the method definition of CCMS_OnAlert_Email. To do this, select the method in the list and choose Copy (). Note that you must release the copied method as an auto-reaction method again (see Defining, Releasing, and Transporting Methods).
     1. Save your entries.

Assigning the Method to the Desired Node

1. Start the Alert Monitor using transaction RZ20 or choose CCMS → Control/Monitoring → Alert Monitor.
2. Start the desired monitor from the list by double-clicking it.
3. Select the desired node and choose Properties.
4. The Monitoring: Properties and Methods screen appears. The rest of the procedure depends on whether you want to assign the analysis method only to this node or to the entire MTE class.

Assign Analysis Method to Only this MTE

1. Choose the Methods tab page and then choose the Method Assignmentbutton.
2. The Monitoring: Methods screen appears. Choose change mode with the Display «Change () button, and choose the Auto-Reaction tab page.
3. In the Method Assignment group box, choose the Method Name radio button and enter CCMS_OnAlert_Email in the associated field.
4. Save your entries.

Assign Analysis Method to the Selected MTE Class

1. Choose the name of the MTE class in the header data of the screen by double-clicking it, and then choose the change mode with the Display «Change () button.
2. In the Auto-Reaction Method group box, choose the Method Name radio button and enter CCMS_OnAlert_Email in the associated field.
3. Save your entries.

More information:

Setting Up Central Auto-Reaction Methods

SAP Note 0176492