Alert classifications are used to group alert categories according to their subject. Several categories from one application could be assigned to the same classification, for example. When using transaction ALRTCATDEF_SEL or the administration reports RSALAERTDISP and RSALERTPROC, the administrator can simply enter the classification to process all alerts of all categories assigned to that classification.
Since sub-classifications are supported, you can build up an elaborated hierarchy for the various application scenarios. For instance, you define top-classifications like CRM, APO, BW and beneath these classifications you create your sub-classifications.
Alert categories can be assigned to specific alert classifications. If you do not need a specific classification for a certain kind of alerts, you can use the default classification folder Unclassified. You find this folder when you follow the procedure description below until step 3.
Open the alert category/classification definition environment (transaction ALRTCATDEF).
Ensure you are in change mode.
In the group box with the alert classifications, right-click All classifications to open the context menu, and choose Create.
Under Classification, enter a name for the classification.
Under Description, enter a description of the classification.
Optional: If you want to create a sub-classification, open the context menu of the classification, choose Create, and enter a name and description for the sub-classification.
Save your entries.
You have created a classification for alert categories. When you define alert categories in the definition environment, this classification will now be available for selection.
If you want to group all your mySAP CRM alert categories together, you could create a classification called CRM with description Customer Relationship Management. Beneath this category you could for example create the sub-categories Order s and Marketing.