Troubleshooting

Procedure

Check if one of the typical error situations (listed below) applies.

Error Situation	Typical Symptoms	Solutions	More Information
Error during installation or upgrade of the database software	The installation or upgrade of the database software fails.	Check the installation log file.	Log Files In your installation documentation (See: Glossary, Installation)
The database is not in the ONLINE operational state.	Users cannot log on to the database.	Start the database.	Database Studio, Starting or Stopping Databases Database Administration in CCMS: SAP liveCache Technology, Starting liveCache
Error during data or log backup	A data carrier is not available.	Make the data carrier available.	-
Error during restore of a database	A data or log backup is damaged.	Check the backup.	Database Studio, Checking Backups Database Manager CLI, recover_check Database Administration in CCMS, DBA History
The data area is full.	All tasks are suspended, the system comes to a stand-still.	Add a new data volume.	Database Studio, Adding Data Volumes Database Administration in CCMS, Monitoring the Data Area
The log area is full.	All tasks are suspended, the system comes to a stand-still. No upgrade is possible (the system tables cannot be loaded).	Back up the redo log entries. Then, if necessary, add a new log volume. Caution Adding a new log volume will not immediately reduce the filling level of the log area. The system will only use the new log volume after you have carried out a log backup.	Database Studio, Backing Up Log Entries Adding Log Volumes Database Manager CLI, backup_start db_addvolume Database Administration in CCMS, Monitoring the Log Area
Maximum number of database sessions reached	No further users can log on to the database.	Raise the value of the general database parameter MaxUserTasks.	General Database Parameters
The database kernel has crashed.	The database is in the OFFLINE operational state.	Check the kernel log file.	Log Files Database Administration in CCMS, Kernel Messages
A firewall prevents the connection to the relevant SAP MaxDB X server (database communication server) on a remote computer.	You cannot connect to a database on a remote computer.	Ensure that the port of the relevant SAP MaxDB X server on the remote computer is not locked by a firewall.	Global Listener and X Servers
The relevant SAP MaxDB X server on a remote computer is not running.	You cannot log on to a database on a remote computer.	Start the relevant SAP MaxDB X server.	Global Listener and X Servers, Starting the Global Listener and/or Installation-Specific X Servers
Inconsistent database structure	-9053: Data page corrupted -9023: Illegal entrypos -9003: Illegal entrylength -9006: Illegal keylength -9041: Index not accessible	Check the database structures and correct the error(s).	Checking Database Structures Fixing Errors in the Database Structure
Database error in an SAP system	A database problem occurs in an SAP system that uses the SAP MaxDB database or SAP liveCache technology.	Analyze the problem.	Database Administration in CCMS, Performance
The database is slow.		Carry out a performance analysis	Analyzing Database Performance
Error message	The system displays an error message.	The Messages documentation explains (error and information) messages from the database system and recommends how you can react to them. The messages are sorted by error number.	Messages documentation
Miscellaneous errors	Your system is not behaving as expected.	Check whether your database configuration still complies with the current recommendations for your system.	Checking the Database Configuration

Open the Database Errors log file and check whether there are any error messages for your database.
More information:
- Database Studio, Displaying Configuration and Log Files
- Database Administration in CCMS: SAP MaxDB, Messages
If you cannot find a solution to your problem, save the Database Messages log file of your database to a local text file.

The Database Messages file is the main database log file, which contains all database kernel messages (error messages, warnings, and information). The beginning of the file contains information about the software version, important paths and the current values of the database parameters. The end of the file contains the latest database actions.
Proceed as follows.
- If you are an SAP Customer
  
  If you are an SAP customer, perform a SAP notes search on the SAP service marketplace at https://service.sap.com/notes(login required). The component for SAP MaxDB is BC-DB-SDB*.
  
  If you cannot find any SAP note describing your problem, open a support message with a detailed problem description and attach the Database Messages file. More information: Getting Support
- If you are not an SAP Customer
  
  Visit the SAP Community Network: SAP MaxDB at http://scn.sap.com/community/maxdb.
  
  If you cannot find an answer to your problem, post a new question to the forum with a detailed problem description and information about your system setup.

Next Steps

You can follow the status of general software problems submitted to SAP using the PTS system (more information: Tracking Problem Messages in PTS)