GoingLive and Early Watch 

Purpose

This section describes the GoingLive and EarlyWatch services, which together provide a proactive service for your SAP system. The benefits are:

·        Prevention of bottlenecks

·        Optimized performance and system availability

These benefits are achieved by:

·        Certified and trained SAP experts with in-depth knowledge of the SAP system

·        Best practices database with up-to-date information

·        Service procedures used to maintain top service performance

·        Analysis tools used to expose system weak points

·        Empowering workshops to deliver expertise to your experts

Whereas GoingLive supports you during the implementation phase, EarlyWatch supports you doing ongoing live production. By using these services, you can make sure that your system is optimally tuned and less likely to fail. The result is improved system availability.

For more information, see the SAP Service Marketplace at the following Internet address:

service.sap.com/earlywatch

Process Flow

Both services contribute to improving the availability of your system because they stress prevention of problems before they become serious enough to cause downtime. As the following diagram shows, these services are complementary, with EarlyWatch taking over once your system has gone live:

The most critical phase in achieving high availability for your SAP system is when you are going live, because it is more difficult to change a system once it is in production. The following diagram shows the different ways that GoingLive can help you during this critical phase and how EarlyWatch can help afterwards:

The EarlyWatch service works as follows:

EarlyWatch focuses on the following aspects:

·        Server analysis

·        Database analysis

·        Configuration analysis

·        Application analysis

·        Workload analysis

EarlyWatch Alert – a free part of your standard maintenance contract with SAP – is a preventive service designed to help you take rapid action before potential problems can lead to actual downtime. In addition to EarlyWatch Alert, you can also decide to have an EarlyWatch session for a more detailed analysis of your system.

Result

You receive a service report after an EarlyWatch session, broken down into the following sections: