Service Analyses
Service Contract and Quotation Analysis
Web Templates
Profitability of Service Contracts
Queries
Highest-Revenue Products in Service Contracts
Top-Selling Products in Service Contracts
Profit per Product in Service Contracts
Profit-Sales Ratio per Product in Service Contracts
Variance Analysis per Product in Service Contracts
Product Analysis in Service Contracts
Changes in Processing Volumes
Remaining Term of Service Contracts
Top-Selling Products in Product Lists
Number of Service Contracts per Installed Base Category
Installed Bases Without a Valid Service Contract
Expiring Service Contract Items
Profitability of Service Contracts
InfoCubes
CRM Service Contracts (Header Data)
CRM Service - Contracts (Item Data)
CRM Service - Service Contract Quotations
Product List
Object List
MultiProviders
CRM Service Contract, Order/Confirm., Complaint, (Header)
DataStore
Object Lists
Product Lists
CRM Service - Contracts (Header Data)
CRM Service - Contracts (Item Data)
CRM Service - Service Contract Quotations
Warranty Analysis
Web Templates
Warranty Usage List
Warranty Expiration Analysis
Warranty Entitlement Analysis
Warranty Costs Analysis
DataStore
CRM Service Relationship Between Warranty and IBase Component
CRM Service Relationship Between Warranty and Ind. Object
CRM Service Relationship Between Warranty and Product
Data Targets for Customer Defined Queries
Queries
Expiring Warranties
Warranty Usage List
Warranty Expiration Analysis
Warranty Entitlement Analysis
Warranty Costs Analysis
InfoSets
Warranties for Individual Objects
Service Order and Quotation Analysis
Web Templates
Service Order Quotation Success Analysis
Service Order Quotation Rejection Analysis
Service Order Quotation Expiration Analysis
Service Order Quotation Expected RevenueAnalysis
Queries
Average Order Volumes
Rate of Order Completion
Lead Time of Service Orders
Delayed Services with Requested-By Date
Services on Schedule with Requested-By Date
Delayed Services with Service Level Agreement Date
Services on Schedule with Service Level Agreement Date
Delayed Services: Order Value
Planning Accuracy
Service Compliance
Changes in Processing Volumes
Complaint Ratio by Product
Analysis of Incoming Channels for Service Orders
Accounting Indicator Analysis
Service Order Quotation Success Analysis
Service Order Quotation Rejection Analysis
Service Order Quotation Expiration Analysis
Service Order Quotation Expected RevenueAnalysis
InfoCubes
CRM Service Orders and Confirmations (Header Data)
CRM Service - Orders and Confirmations (Item Data)
Service Order Quotation- Header Data
Service Order Quotation # Item Data
MultiProviders
CRM Service Contract, Order/Confirm., Complaint, (Header)
CRM Service Orders and Confirmations with Complaints
DataStore
CRM Service - Orders (Header Data)
CRM Service - Orders (Item Data)
Orders (Item Data) Reference Update
CRM Service - Confirmations (Header Data)
CRM Service - Confirmations (Item Data)
Confirmations (Item Data) Reference Update
CRM Service - Data for Service Codes
CRM Service Service Quotations (Item Data)
CRM Service Service Quotations (Header Data)
Data Targets for Customer-Defined Queries
Cost and Revenue Analysis
Queries
Material Costs and Labor Costs
Changes in Overall Controlling
Highest-Revenue Sold-To Parties
Profit per Sold-To Party
Profit-Sales Ratio per Sold-To Party
Variance Analysis per Product
Sold-To Party Analysis
Changes in Business Volumes
Highest-Revenue Products
Top-Selling Products
Profit per Product
Profit-Sales Ratio per Product
Variance Analysis per Sold-To Party
Product Analysis
Service Overview
Share of Revenue of Products
MultiProviders
CRM Service - Overall Controlling
CRM Service - Overall Controlling (Header Data)
CRM Service - Overall Controlling (Item Data)
InfoCubes
Detailed Controlling Data
DataStore
CRM Service - Controlling (Header Data)
CRM Service - Controlling (Item Data)
Detailed Controlling Data
Complaints and Returns Analysis
Queries
Number of Service Complaints
Complaint Ratio by Product
Changes in Processing Volumes
MultiProviders
CRM Service Contract, Order/Confirm., Complaint, (Header)
CRM Service Orders and Confirmations with Complaints
Case Management Analysis
Queries
Controlling Analysis for Cases
Case Workload Analysis
Analysis of Sensitive Cases
Planned Date of Case Closure
Case Relationship Analysis for Linked Business Partner
Case Relationship Analysis for Linked Products
Case Escalation Analysis
Status Overview for Documents in Cases
DataStore
Linked Objects for Cases
CRM Case
CRM Case with Linked Objects
InfoSets
Case Activity Analysis
Case Relationship Analysis
Installed Base Analysis
InfoSources
CRM Service - IBase Transaction Data
CRM Service - IBase Master Data
Installed Base Category
Characteristic: Installed Base/Component
GUID of Installed Base/Component
Text Component
Number of Installed Base
Installed Base Component Type
Object Type for Reference Object in Subject Set
Authorization Group for Installed Base
DataSources
CRM IBase Transaction Data
CRM IBase Master Data
Installed Base Category - DataSource for Texts
Characteristic for IBase or Component - DataSource for Texts
GUID of Installed Base/Component - DataSource for Texts
IBase Text Component - DataSource for Texts
Number of Installed Base - DataSource for Texts
Object Type of Component Usage - DataSource for Texts
Object Type for Ref.Object in Subject Set - DataSource for Texts
Authorization Group for Installed Base - DataSource for Texts
DataStore
CRM Service - Installed Bases and Components
Queries for the SAP Enterprise Portal
Installed Base Analysis by Location
Installed Base Analysis by Business Partner
Analysis of Products in Installed Bases
Analysis of Individual Objects in IBase Components
Planned Services Analysis
Queries
Resource Requirements and Service Volume
Resource Requirements and Service Volume (Order Level)
Comparison of Service Plan Simulations
Determine ID of Last Service Plan Simulation
InfoCubes
CRM Service - Orders from Service Plan Simulation
DataStore
CRM Service - Orders from Service Plan Simulation
CRM Service - Service Plan -Time Stamp ID
Strategic Service Planning
Queries
Planned / Actual Comparison
InfoCubes
CRM Service - Strategic Service Planning
Timestamp Service Analysis
Web Templates
Timestamp Service Analysis
Order Runtime Analysis
Time to Repair or Fix Analysis
Processing Lifecycle Performance Analysis
Queries
Performance Key Figure Comparison Table
Processing Lifecycle Performance Analysis
InfoCubes
Performance Key Figuresfor Timestamp Service Analysis
Tracking of Document Processing Lifecycles
DataStore
Tracking of Document Processing Lifecycles
Roles
Service Performance Analysis - Financial Perspective
Service Performance Analysis - Customer Perspective
Service Performance Analysis - Internal Processes
Service Performance Analysis - Employee
CRM Service - Technical Content
CRM Service - Workbooks
Service Manager
Service Representative
Variables
User Node in Organizational Hierarchy
User Name
System Name
Service Plan - Time Stamp ID
Highest-Revenue Products in Service Contracts
Process Chains
Initial Data Load: CRM Case Management
Delta Data Load: CRM Case Management
InfoSources
CRM Service - Orders (Header Data)
CRM Service - Orders (Item Data)
CRM Service - Confirmations (Header Data)
CRM Service - Confirmations (Item Data)
CRM Service - Contracts (Header Data)
Product and Object Lists
CRM Service - Data for Service Codes
CRM Service - Controlling (Header Data)
CRM Service - Controlling (Item Data)
Catalog Category
Defect Class
Subject Profile
Subject Profile Category
Service Type
Valuation Type
CRM Service - Service Orders from Service Plan Simulation
GUID of CRM Service Plan
Planning Indicator
Relationship Between Warranty and IBase Component
Relationship Between Warranty and Individual Object
Relationship Between Warranty and Product
Case Management: CRMSpecific Attributes
Case Management: Linked Objects for Case
Controlling: Actual Costs or Actual Revenues
Controlling: Costs/Revenues from Orders/Confirmations
Controlling: Standard Cost Estimate for Service Orders
IBase Transaction Data
IBase Master Data
Multilevel Categorization # Schema
Multilevel Categorization # Category
Multilevel Categorization # CategoryGUID
Timestamp Service: Performance Key Figures
Duration Tracking of CRM Business Documents
DataSources
CRM Service - Order Header Data
CRM Service - Order Item Data
CRM Service - Confirmation Header Data
CRM Service - Confirmation Item Data
CRM Service - Contract Header Data
CRM Service - Service Code Data
CRM Service Orders: Actual Costs Using Delta Extraction
CRM Service Order Items: Actual Costs Using Delta Extraction
Catalog Category - DataSource for Texts
Defect Class - DataSource for Texts
Subject Profile - DataSource for Texts
Subject Profile Category - DataSource for Texts
Service Type - DataSource for Texts
Valuation Type - DataSource for Texts
CRM Service - Data from Planned Orders
Planning Indicator - DataSource for Texts
Warranties for Installed Base Component
Warranties for Individual Object
Warranties for Products
Extraction of Plan Calculation Data
CRM Service Processes: Detailed Controlling
Extraction of Costs or Revenues (Order or Confirmation)
Texts CRM Quotations # Rejection Reason
Texts: CRM Quotations # Rejection Status(Header)
Texts: CRM Quotation Status (Header)
Texts: CRM Inquiry Status (Header)
Multilevel Categorization - Hierarchies
Category Attributes (Multilevel Categorization)
Schema # Texts (Multilevel Categorization)
Category # Texts (Multilevel Categorization)
Timestamp Service: Performance Key Figures
CRM Tracking of Document Processing Lifecycles
Key Figures
Characteristics
Interaction Center Workforce Management