Interaction Channel Analyses
E-Analytics
Web Site Monitoring
Workbooks
Number of Hits
Technical Status of the Web Site
User Data
Dwell Time
Clickstream
Top N External Referrers
Visits, Page Impressions, Hits
Error Status
Download Volumes
Time Taken to Load Pages
Queries
Number of Hits
Technical Status of the Web Site
User Data
Clickstream
Dwell Time
Top 10 External Referrers
Visits, Page Impressions, Hits
Error Status
Volumes of Downloaded Data
Loading Time for Pages
InfoCubes
Standard Web Log File
Web Analysis
Queries
Web Analytics - Overview
InfoCubes
E-Selling Events & Items
ODS Objects
Events and Items
Generic Events
Mapping InfoObject Field Names
InfoSources
Generic Events
Mapping InfoObject Field Name
MS Internet Information Server Log Format
SAP ITS Log Format
Tealeaf Technology
Web Analysis Event Data
W3C Extended Format
Key Figures
Volume of Files Received (Client -> Server)
Dwell Time
Number of Hits
Volume of Files Sent (Server -> Client)
Time Taken
Number of Events
Number
Total Value
Unit Price
Available Quantities
Items Added to the Shopping Basket
Value of the Items Added to the Shopping Basket
Items Removed from the Shopping Basket
Value of the Items Removed from the Shopping Basket
Number of Logons
Number of Ordered Items
Value of Ordered Items
Number of Viewed Items
Value of Viewed Items
Number of Order Events
Conversion Rate: Logon/Order
Conversion Rate: View/Order
Conversion Rate: Add/Order
Characteristics
Automatic Counters
Cookie
Cookie Name
Method (Client -> Server)
Protocol (Client -> Server)
Domains
File
Initiator-Files
Files with Dwell Time Calculations
File Type
Greenwich Meridian Time Differences
Start Page / Final Page
Operating System
Referrer
Number of External Referrer
Number of Internal Referrers
Server
Server Name
Server Site Name
Server Software
Session ID
Web Site Area
Status
IP Address (Client)
IP Address (Server)
Server Port
URL Parameters
User name
User Agent
User Agent Name
User Agent Type
User Agent Version
Group
Group order
Hit ID
Parameter order
Web Site ID
Web Site Variants
iView Application
Event
Event Type
Error Number
Completion Status
Login Name
Session ID
Shopping Basket Number
Category Type
Referrer Basis
Referrer Type
DataSources
DataSource for InfoSource Web Analysis Events Data
Interaction Center Analytics
Roles
Interaction Center Manager
Help Desk Analytics
Web Templates
Web Template: Service Ticket Overview
Web Template: Open Service Tickets
Web Template: Open Service Ticket History
Web Template: Average Lead Time
Queries
Service Ticket Overview
Open Service Tickets
Open Service Ticket History
Average Lead Time
InfoCubes
Service Order Header History
Key Figures
Last Change Date
0-7 Days
8-30 Days
31-60 Days
>60 Days
Open Service Tickets Started Last Month
New Service Tickets This Month
Closed Service Tickets This Month
Open Service Tickets This Month
New Closed Service Tickets
Closure Rate
Characteristics
Change Month
Responsible Group
E-Mail Response Management System Analytics
Web Templates
Web Template: E-Mail Volume
Web Template: Average Handling Time
Web Template: Average Response Time
Web Template: Service Level
Queries
E-Mail Response Management System Statistics
InfoCubes
E-Mail Response Management System Statistics
DataStore Objects
E-Mail Response Management System E-Mail Events
InfoSources
E-Mail Response Management System E-Mail Events
Key Figures
Handling Time
Response Time
Number of Manual Responses
Number of Automatic Responses
Number of E-Mails Processed Manually
Total Duration
Characteristics
E-Mail ID
E-Mail Event
Domain of E-Mail Address
Incoming E-Mail Address
Transferring Organizational Unit
E-Mail Status
Receiving Organizational Unit
DataSources
E-Mail Response Management System E-Mails
E-Mail Status Text
E-Mail Event Text
Interactive Scripting Evaluation
Web Templates
Web Template: Interactive Scripting Evaluation (IC WebClient)
Web Template: Interactive Scripting Evaluation(IC WinClient)
Workbooks
Interactive Scripting Evaluation
Queries
IC: Interactive Scripting Evaluation (IC WinClient)
IC: Interactive Scripting Evaluation (IC WebClient)
InfoCubes
Interactive Scripting Evaluation (IC WebClient)
IC Interactive Scripting Evaluation (IC WinClient)
DataStore Objects
Interactive Scripting Data (IC WebClient)
InfoSources
Interactive Scripting Data (IC WebClient)
Interactive Scripting Data (IC WinClient)
Characteristics
IC: Interactive Scripting Answer (IC WebClient)
IC: Interactive Scripting Question Category (IC WebClient)
IC: Initial Script (IC WebClient)
IC: Initial Script (IC WinClient)
IC: Interactive Scripting Question (IC WebClient)
IC: Interactive Script (IC WebClient)
DataSources
Interactive Scripting Evaluation Transaction Data (IC WebClient)
Interactive Scripting Evaluation Transaction Data (IC WinClient)
Interactive Scripting Answer (IC WebClient)
Interactive Scripting Answer (IC WinClient)
Interactive Script Attributes (IC WebClient)
Interactive Script Attributes (IC WinClient)
Interactive Script Texts (IC WebClient)
Interactive Script Texts (IC WinClient)
Interactive Scripting Question Category (IC WebClient)
Interactive Scripting Question Category (IC WinClient)
Interactive Scripting Question Attributes (IC WebClient)
Interactive Scripting Question Attributes (IC WinClient)
Interactive Scripting Question Texts (IC WebClient)
Interactive Scripting Question Texts (IC WinClient)
Interactive Script Status
Interaction Statistics
Web Templates
Web Template: Abandonment Rate
Web Template: Average Handling Time
Web Template: Average Speed of Answer
Web Template: Connection Volume
Web Template: Service Level
Queries
IC: Abandonment Rate
IC: Average Time to Abandonment
IC: Average Speed of Answer
IC: Average Speed of Answer (in Time Intervals)
IC: Average Handling Times
IC: Average Handling Times (in Time Intervals)
IC: Service Level
IC: Service Level (in Time Intervals)
IC: Connection Volume
IC: Connection Volume (in Time Intervals)
IC: Transfers
IC: Transfers (in Time Intervals)
Interaction Statistics in Time Intervals (General)
Interaction Statistics with Reference to CRM (General)
InfoCubes
IC Interaction Statistics with Relation to CRM Information
IC Interaction Statistics in Time Intervals
DataStore Objects
ODS for Interaction Center Statistics
InfoSources
CRM: IC Interaction Statistics
DataSources
Action Type
Interaction Center: Communication Direction
Interaction Center: Communication Type
Interaction Center: CTI Statistics Information
Interaction Center: Type of Interaction Step
Partner and Channel Analytics
Web Templates
Accounts
Accounts per Partner
Accounts per Region
Activity Information
Activity Information
Closed Activities
Closed Activities
Expected Sales Volume
Expected Sales Volume
Lead Funnel Analysis
Lead Funnel Analysis
Number of Accounts
Number of Accounts per Partner
Number of Accounts per Region
Number of Partners by Partner Program
Number of Partners by Partner Type
Number of Partners by Partner Status
Number of Partners by Region
Opportunity Funnel Analysis
Opportunity Funnel Analysis
Partners by Partner Program
Partners by Partner Type
Partners by Partner Status
Partners by Region
Pre-Sales Effort Analysis
Pre-Sales Effort Analysis
Quotation Funnel Analysis
Quotation Funnel Analysis
Sales Pipeline Analysis
Sales Pipeline Analysis
Top N Lists
Top N Lists
Queries
Channel Mgt.: Activity History
Channel Mgt.: Activities,Opportunities, and Sales Orders by Coun
Channel Mgt.: Closed Activities
Channel Mgt.: Expected Sales volume
Channel Mgt. : Lead Funnel Analysis
Channel Mgt.: Opportunity Funnel Analysis
Channel Mgt.: Opportunities (Status:Open/In Progress)
Channel Mgt.: Quotation Funnel Analysis
Channel Mgt. : Sales Pipeline Analysis
Channel Manager Partner Base
Channel Partner Customer Base
DataStore Objects
ODS for Account and Partner Management
ODS for Channel Partner Attributes
Key Figures
Number of Channel Partners
Number of End-customers
Interaction Center Workforce Management
Roles
Interaction Center Manager
Web Templates
Web Template: Coverage Overview
Web Template: Schedule Overview
Crystal Reports
Crystal Report: Headcount (General Weekly)
Crystal Report: Scheduled Events (General Weekly)
Crystal Report: Schedules (General Weekly)
Crystal Report: Headcount (General Daily)
Crystal Report: Overview (General Details)
Crystal Report: Scheduled Events (General Daily)
Crystal Report: Scheduled Events (General Details)
Crystal Report: Schedules (General Daily)
Crystal Report: Schedules (General Details)
Crystal Report: Overview (Employee View)
Crystal Report: Schedule Exceptions (Employee View)
Crystal Report: Scheduled Events (Employee View)
Crystal Report: Schedules (Employee View)
Crystal Report: Schedule Exceptions (General Weekly)
Queries
Coverage Overview
Crystal Weekly Details
Crystal Daily Details
Crystal Agent Details
Crystal Schedule Exceptions
InfoCubes
MultiCube for WFM Statistics
WFM VR Weekly Schedule
WFM VR Volume Indicator
WFM VR Daily Coverage
WFM VR Workload
WFM Work Area Totals
WFM Employee Totals
WFM Employee Details
WFM Work Area Details
WFM Org Daily Total
DataStore Objects
WFM Schedule Details
WFM Workload Details
WFM Employee Time Details
WFM Schedule Exceptions
WFM Indicator Details
WFM Schedule Actuals
WFM Organization Config Data
InfoSources
WFM Schedule Details
WFM Employee Time Details
WFM Schedule Exceptions
WFM Indicator Details
WFM Organization Attribute
WFM Workload Details
WFM Schedule Actuals
WFM Time-Off Requests
Key Figures
WFM Hours Inside Availability
WFM Hours Inside Preference
WFM Hours Outside Availability
WFM Hours Outside Preference
WFM Duration in Hours
WFM Indicator Value
WFM Manual Edits
WFM Overstaffing Hours
WFM Total Schedule Exceptions
WFM Segment Cost
WFM Duration in Time Intervals
WFM Understaffing Hours
WFM Indicator Value per Operation Hour
WFM Work Area Capacity
WFM Operation Hours Monday
WFM Operation Hours Tuesday
WFM Operation Hours Wednesday
WFM Operation Hours Thursday
WFM Operation Hours Friday
WFM Operation Hours Saturday
WFM Operation Hours Sunday
WFM Workload Value
Characteristics
Time Interval (15 Minutes)
Time Interval (30 Minutes)
Time Interval (60 Minutes)
WFM Business Indicator Type
WFM Comments
CTI Queue
Time Interval Grouping
Operational Day Breaker
Calendar Day Breaker Flag
WFM Employee Type
Time Interval End
WFM Exception Status
WFM Indicator Form
WFM Indicator
WFM Indicator Type
WFM Minor Flag
Operational Day Breaker Flag
Operational Start Date
WFM Schedule Exception
WFM Scheduled Event
WFM Segment Sub Type
WFM Segment Type
WFM Skill
WFM Department
WFM Seniority Date
Time Interval Start
Time Interval End Date
Time Interval Start Date
WFM Time-Off Request
Local Time Zone
WFM Work Area Rank
Operational Week Breaker
WFM Employee
WFM GUID
WFM Work Area
WFM Workload
WFM Workload Rank
WFM Workload Type
DataSources
Time Interval (15 min) Texts
Time Interval (30 min) Text
Time Interval (60 min) Text
Actual TM Time Transactional Data
Employee Master Data
WFM Employee Master Data
Employee Time Transactional Data
Employee Type
Indicator Form Text
Indicator Attributes
Indicator Texts
Indicator Transactional Data
Indicator Type Texts
Schedule Exception Transactional Data
Schedule Event Texts
Schedule Exception Texts
Segment Type Texts
Employee Time-Off Transactional Data
Time-Off Request Texts
Work Area Attributes
Work Area Texts
WFM Org Configuration Data
Workload Attributes – Retail Only Fields
Workload Texts
Workload Transactional Data