Cross-Application Performance Analyses |
Queries for Cross-Application Performance Analyses |
Activities, Opportunities and Sales |
Activities by Category |
Sales, Activities & Opportunities: Processing Time/Sales Volumes |
Sales, Activities & Opportunities; Number and Volumes |
Orders, Contracts and Complaints |
Yesterday's Incoming Orders |
Incoming Orders |
Incoming Orders (Returns, Credit and Debit Memos) |
Open Orders and Contracts |
Incoming Orders Returns (Inc. Credit Memos) |
Order Cancellation |
Sales Funnel and Pipeline |
Campaign Funnel Analysis |
Lead Funnel Analysis |
Opportunity Funnel Analysis |
Quotation Funnel Analysis |
Sales Pipeline |
Sales Pipeline Analysis |
Sales Pipeline: Incoming Orders |
Sales Pipeline: Forecast Reliability |
InfoCubes for Cross-Application Performance Analyses |
MultiCubes |
CRM Activities, Opportunities and Sales Orders |
CRM Orders, Contracts and Complaints |
CRM Sales Funnel and Pipeline Analysis |
InfoCubes |
CRM Activities |
CRM Complaints |
CRM Opportunities |
CRM Product Analysis |
CRM Quotations for Sales Contracts |
CRM Quotations for Sales Orders |
CRM Sales Contracts (Quantity and Value) |
CRM Sales Orders |
Sales Orders for Hosted Order Management Scenarios |
Sales Planning |
InfoSources for Cross-Application Performance Analyses |
CRM Activities in Flat Structure |
CRM Activity Items |
CRM Complaints (Items) |
CRM Opportunities: Header Data |
CRM Opportunities: Item Data |
CRM Opportunity Item GUID |
CRM Organizational Data: Positions |
CRM Quotations for Contracts (Items) |
CRM Quotations for Sales Orders (Items) |
CRM Sales Contracts: Items |
CRM Sales Orders (Items) |
CRM Territory |
CRM Territory Attribute Set |
CRM Territory Person Responsible |
ODS Objects |
Activity |
Activity Items |
Business Partner Related Key Figures |
CRM Territory Attribute Set |
CRM Territory Person Responsible |
Opportunity Monitor |
Sales Contracts (Value and Quantity) |
Sales Order Items |
Sales Order Items: Backorders |
Sales Order Items For Hosted Order Management |
DataSources for Cross-Application Performance Analyses |
Activities |
Activity Items |
Channel Partner Attributes |
CRM Territory |
CRM Territory Attribute Set |
CRM Territory Hierarchy |
CRM Territory Level Text |
CRM Territory Person Responsible |
CRM Territory Texts |
Opportunity Header |
Opportunity Item |
Opportunity Item Attributes |
Order / Quotation Item |
Quotation Item |
Sales Contract Item |
Sales Order Item |
Characteristics |
Completion Rate as a Percentage |
Status of Outbound Marketing Contact |
CRM Account Plan |
Type of Campaign Element |
Campaign Link |
Campaign Currency |
Campaign Recurrence |
Recurring Campaign Flag |
CRM Marketing Element (Campaigns and Marketing Plan) |
CRM Marketing Element (R/3 WBS Element) |
Success Key Figure |
Business Partner Group |
Business Partner Group |
Communication Channel |
CRM Activity Category (Communication Type) |
CRM Activity Direction |
CRM Actual Date From |
CRM Actual Date To |
CRM Analysis Phase of Opportunity |
CRM Service Profile |
CRM Billed |
CRM Billing Date |
CRM Billing Block Reason |
CRM Billing Plan Start Date |
CRM Bill-To Party |
CRM Business Partner Product Number |
CRM Business Transaction Object Type |
Business Transaction Type |
Business Partner |
Channel Partner Program |
Channel Partner Since Year |
Channel Partner Status |
Channel Partner Type |
HOM Flag |
Sold From |
CRM Calendar Day |
CRM Calendar Month |
CRM Calendar Week |
CRM Calendar Year |
CRM Cancellation Party |
CRM Catalog |
CRM Catalog Area Number |
CRM Catalog Item (Unique Key) |
CRM Catalog Reasons |
CRM Catalog Variant Number |
CRM Client |
CRM Code Group - Reasons |
CRM Code Groups |
CRM Code Reasons |
CRM Competitor |
CRM Confirmation Date |
CRM Confirmation Date |
CRM Controlling Phase in Opportunity |
CRM Contract Duration Unit |
CRM Contract End Date |
CRM Contract Start Date |
CRM Transaction Category Occurs at Least Once |
CRM Country Key |
CRM Credit/Debit Posting |
CRM Follow-On Document |
CRM Item Transaction Type (Object Type) |
CRM Order Object GUID |
CRM Preceding Document |
CRM Status Rejected (One Order) |
CRM Quotation Status (One Order) |
CRM Status Quotation Accepted (One Order) |
CRM Status Billed (One Order) |
CRM Status Incorrect |
CRM Status Delivered (One Order) |
CRM Status Planned (One Order) |
CRM Status Credit Block |
CRM Status Delivery Block |
CRM Status Life Cycle (One Order) |
CRM Status Distribution Block |
CRM Status Quotation Expired |
CRM Status Released for Billing (One Order) |
CRM Status Transferred (One Order) |
CRM Status Transferred for Billing (One Order) |
CRM Currency Type |
CRM Current Catalog Reasons |
CRM Current Code Group Reasons |
CRM Current Code Reasons |
CRM Current Phase of Opportunity |
CRM Customer Group 1 to 5 |
CRM Delivery Status |
CRM Distribution Between CRM and R/3 Material |
CRM Earliest Confirmation Date Not Yet Delivered |
CRM End Date of Quotation Validity Period |
CRM Entered Product Name |
CRM Exchange Rate Type |
CRM Executing Interaction Center |
CRM Expected Completion Date of Opportunity |
CRM Financial Classification |
CRM Follow-Up Document Object Type |
CRM Incorrect Document |
CRM Incoterms Parts 1 and 2 |
CRM Industry Sector Key |
CRM Inquiry (Flag) |
CRM Item Category |
CRM Item Created By |
CRM Item Created On |
CRM Item Last Changed By |
CRM Item Last Changed On |
CRM Item Number in Document |
CRM Item Short Description |
CRM Latest Confirmation Date of Item |
CRM Lead Creation Date |
CRM Logical System |
CRM Logical System of Preceding Document |
CRM Logical System of Follow-On Document |
CRM Opportunity Creation Date |
CRM Opportunity GUID |
CRM Opportunity Phase Since |
CRM Opportunity Priority |
CRM Opportunity Start Date |
CRM Opportunity Status |
CRM Opportunity Status Since |
CRM Opportunity Type |
CRM Order Date |
CRM Order Item GUID |
CRM Order Object GUID |
CRM Organizational Levels 1 to 7 |
CRM Payer |
CRM Planned Date From |
CRM Posting Date |
CRM Planned Date To |
CRM Posting Date of Transaction |
CRM Posting Date for BW Reporting |
CRM Process Catalog |
CRM Process Category |
CRM Process Code |
CRM Product Category |
CRM Product Category ID |
Product Category: Person Responsible |
CRM Product Short Description |
CRM Process Code Group |
CRM Preceding Activity GUI |
CRM Preceding Document Object Type |
CRM Preceding Lead GUID |
CRM Pricing Date |
CRM Process Object Type |
CRM Product Catalog Number |
CRM Product |
CRM Product (Sales) |
CRM Product ID |
CRM Product: Compound Product ID |
CRM Product: Configuration Product GUID |
CRM Product: Residual Value Curve |
CRM Product: Residual Value Strategy |
CRM Product: Account Assignment Group |
Device Class |
Product: Object Family |
CRM Financing Product |
CRM Financing Product (Sales) |
CRM Financing Product: Contract Class |
CRM Financing Product: Flow Category Profile |
CRM Financing Product: Classification Type Group |
CRM Financing Product: Interest Determination |
CRM Financing Product: Interim Period |
CRM Financing Product: Classification Type (Local) |
CRM Financing Product: Technical Description - Standard Terms & |
CRM Financing Product: Purchase Option (Flag) |
CRM Financing Product: Payment Form |
CRM Financing Product: Due Date |
CRM Financing Product: Interest Reference ID |
CRM Financing Product: Reference Interest Rate |
CRM Financing Product: Use Installment /k |
CRM Financing Product: Residual Risk (Flag) |
CRM Financing Product: Flexible Payment Structure |
CRM: Time Unit of Financing Product |
CRM Structured Products: Destination GUID |
CRM Structured Products: Relevant for Config. (Flag) |
CRM Structured Products: Relationship Type |
CRM Structured Products: Relevant to Sales (Flag) |
CRM Structured Products: Source GUID |
CRM Structured Products: BOM Item Position |
CRM Product Group |
CRM Product Group 1 |
CRM Product Group 2 |
CRM Product Group 3 |
CRM Product Group 4 |
CRM Product Group 5 |
CRM Product Item Description |
CRM Product Short Text |
CRM Product Hierarchy Levels 1 to 7 |
CRM Product Number from Business Partner |
CRM Prospect |
CRM Purchasing Group |
CRM Purchase Option (Flag) |
CRM Purchasing Plant as Partner |
CRM Quotation (Flag) |
CRM Quotation GUID |
CRM Response Profile |
CRM Reason for Billing Document Block |
CRM Reporting Assignment for Sales/Service |
CRM Residual Risk (Flag) |
CRM Reason for Rejection |
CRM Requested Delivery Date |
CRM Responsible Organizational Unit (Service) |
CRM Responsible Organizational Unit (Purchasing) |
CRM Responsible Organizational Unit (Sales) |
CRM Sales Cycle |
CRM Sales Partner |
CRM Ship-To Party |
CRM Sold-To Party |
Source System |
CRM Origin of Opportunity or Lead |
CRM Source System of Preceding Document |
CRM Start Date of Preceding Quotation Validity Period |
CRM Start Date of Quotation Validity Period |
CRM Time at which Transaction was Created |
CRM Time at Which Transaction was Last Changed |
CRM Time at Which Item was Created |
CRM Time at Which Item was Last Changed |
CRM Transaction Description |
CRM Transaction Posting Date |
CRM Transaction Last Changed By |
CRM Transaction Created On |
CRM Transaction Number |
CRM Tax Classification (Leasing) |
CRM Transaction Created By |
CRM Terms of Payment |
CRM Transaction Last Changed On |
CRM Unit for Contract Validity Period |
CRM Vendor |
CRM Activity Class |
CRM Activity Reason (Code) |
CRM Activity Reason (Code Group) |
CRM Activity Reason (Catalog) |
CRM Current Code Group (Reasons) |
CRM Current Code Group (Outcome) |
CRM Current Catalog (Reasons) |
CRM Contact Partner |
CRM User Status |
CRM Executing CRM Service Organization |
CRM Extract from System Status |
CRM Marketing Element |
CRM Activity GUID |
CRM Actual End Date of Activity |
CRM Actual Start Date of Activity |
CRM Activity Category |
CRM Activity Partner |
CRM Planned End Date |
CRM Planned Start Date |
CRM Activity Priority |
CRM Source System ID |
CRM Activity Direction |
CRM Service Organization |
CRM Division |
CRM Status Profile |
CRM Service Organizational Unit Responsible |
CRM Purchasing Organizational Unit Responsible |
CRM Activity: Sales Organizational Unit Responsible |
CRM Owner |
CRM Sales Office |
CRM Sales Organization |
CRM Sales Group |
CRM Distribution Channel |
CRM Version |
CRM Value Type for Reporting |
CRM Activity Goal |
CRM Employee Responsible |
Business Transaction Number |
CRM Business Partner: Sales View |
CRM Business Partner: Partner Function Assignment (Sales Area-De |
Business Partner Hierarchy Levels: 1 - 7 |
CRM Product Hierarchy Levels: 1 - 7 |
Organizational Levels 1 - 7 |
Action Phase |
CRM Plan Version |
RFM F-Segment |
RFM M-Segment |
RFM R-Segment |
RFM Recency Date |
RFM Segmentation Date |
RFM Response Rate Model |
RFM Segment |
RFM Segmentation Model |
CRM Optimization Marketing Element |
E-Mail Status |
E-Mail Event |
Domain of E-Mail Address |
Incoming E-Mail Address |
Transferring Organizational Unit |
Receiving Organizational Unit |
E-Mail ID |
IC: Initial Script (IC WebClient) |
IC: Initial Script (IC WinClient) |
IC: Agent as Business Partner |
IC: Action |
IC: Action Type |
IC: Agent |
IC: Interactive Scripting Status |
IC: Interactive Script (IC WebClient) |
IC: Interactive Script (IC WinClient) |
IC: Interactive Scripting Answer (IC WebClient) |
IC: Interactive Scripting Answer (IC WinClient) |
IC: Interactive Scripting Question (IC WebClient) |
IC: Interactive Scripting Question (IC WinClient) |
IC: Interactive Scripting Answer Time of Day |
IC: Interactive Scripting Question Category (IC WebClient) |
IC: Interactive Scripting Question Category (IC WinClient) |
IC: Valid-From Date |
IC: Valid-To Date |
IC: Indicator for Abandoned Connection |
Employee in Interaction Center |
IC: Communication Category |
IC: Communication Direction |
IC: Direction |
IC: Executing Interaction Center |
IC: Indicator for Connection Header Entry |
IC Interaction Statistics: Number of Connection Step |
IC Interaction Statistics: Connection ID (GUID) |
IC: Second Employee in Interaction Center |
IC: Start Date of Connection |
IC: Start Date of Connection Step |
IC: Start Time of Connection |
IC: Start Time of Connection Step |
IC: Time Interval (30 Minutes) |
IC: Type of Communication Step |
CLTV Model |
CLTV Prediction |
Lifetime Period |
Segmentation Characteristic |
Segment |
Prediction Period |
CLTV Key Date |
CRM: "Customer Since" Date for BP |
Customer Status |
Sample (for Target Group Selection) |
ABC Class |
ABC Class (0DM_ABCCLS) |
ABC Class (0DM_ABCCLSC) |
ABC Classification (0DM_ABCID) |
Allocation Planning: "Valid From" Date |
Allocation Planning: "Valid To" Date |
Allocation Planning: Application |
Allocation Planning: Priority |
Allocation Planning: Status of Actual Quantities |
Authorization Group |
Business Partner for Sender Address Determination |
Campaign ID |
Campaign Type |
E-mail Address ID |
Expected End Date of Lead |
Form for Faxes |
Form for Letters |
Form for SMS |
Higher-Level Marketing Element |
Item ID |
Expected End Date of Lead |
Initial Lead Qualification Level |
Lead Group |
Lead Identifier |
Lead Priority |
Lead Qualification Level |
Lead Start Date |
Mailing Item GUID |
Marketing GUID for Projects and Business Transactions |
Milestone Indicator |
Object Deleted in CRM |
Object Type in Profile Planning |
Objective |
Planning Profile Group |
Print ID |
Priority |
Project Planning: GUID for Projects and Business Transactions |
Smart Form |
Status Change Date |
Tactic |
Target Group |
Type of Constraint Date |
Valuation View |
Dependent CRM Product (ID) |
Leading CRM Product (ID) |
Cross-Selling Analysis |
Extraction Date |
Extraction Time |
IBM Intelligent Miner Project |
IBM Intelligent Miner Settings |
Dependent Material |
Leading Material |
Maximum Number of Dependent Items |
Maximum Number of Leading Items |
Data Mining Model |
Query Name |
Data Mining Method |
Data Mining Source |
Transaction Field |
Training Date |
Query Name for Training |
Query Name for Prediction |
Training Time |
Date of the Loading Process |
Time of the Loading Process |
Prediction (Scoring) |
Prediction Field |
Prediction in Trained Domain (Yes/No) |
Prediction Date |
Prediction Time |
Calculated Number of Clusters |
Cluster Number |
Clustering Analysis |
Maximum Number of Clusters |
Second Best Cluster Number (0DM_CLUSNC2) |
Cluster Number (0DM_CLUSNUM) |
Clustering Analysis (0DM_CLUSID) |
Max Distant Values (0DM_CLUSMDV) |
Max Iteration (0DM_CLUSMIT) |
Min Inter Cluster Hops (0DM_CLUSMIH) |
Prediction (Decision Tree) |
Prediction Field |
Activating/Deactivating Pruning |
Activating/Deactivating Extended Pruning |
Minimum Leaf Case |
Forecast (Decision Tree) (0DM_PREDID) |
Total Count (DM_TCOUNT) |
Predicted Value (0DM_PREDVAL) |
Support in Training (0DM_PREDSP) |
Value in Training (DM_PREDVT) |
Product: Object Family |
CRM Business Partner: Sales View |
CRM Business Partner: Partner Function Assignment (Sales Area-De |
CRM Business Partner: Status Order Block |
CRM Business Partner: Status Delivery Block |
CRM Business Partner: Status Billing Block |
CRM Business Partner: Business Partner Group (from the Hierarchy |
CRM Business Partner: Hierarchy Node ID |
Address List - Type |
Address List - Provider |
Address List – Form of Address Key (Person) |
Address List – Form of Address Key (Organization) |
Address List - ID |
Address List - Duplicates |
GUID of Contract |
Address List - Recommended Final Usage Date |
Address List – Positive Reaction from the Business Partner |
Allowed End of Usage Date (Address List) |
Address List - Fax Extension (Person) |
Address List - Fax Number (Prefix + Connection) |
Address List – Function Description for the Partner |
Address List – Won Customer |
Address List - Date Organization Founded |
Address List - Deletion Indicator |
Address List - Allowed Usage Number |
Address List - Pager Extension (Person) |
Address List - Incorrect Mailing Address |
Address List - Phone Extension (Person) |
Address List - Phone Number (Prefix + Connection) |
Address List - URL, e.g. Web-site or FTP Address (Org.) |
Address List – Addresses Loaded |
Address List – Business Partner Filled |
Number of Decimal Places |
Number of Places |
Data Type of the Characteristic |
Attribute Name |
Attribute Value |
Counter for Multiple Value Attributes |
Unit of Measure/Currency |
Scenario GUID |
Scenario Name |
Is Operative Scenario |
Marketing Element Inactive Flag |
Scenario Set GUID |
Scenario Set |
Scenario ID |
Barcode Type |
Accrual Calculation Fiscal Period |
Accrual Calculation Method |
Accrual Calculation Month |
Accrual Calculation Type |
Accrual Model Name |
Accrual Relevant |
Distribution Method |
Expiration Date |
Header/Item Flag |
Is Accrual Correction |
Marketing Organization |
Marketing Spends |
Offer Code/Coupon Code |
Key Figures |
CRM Activity: Activity Date (Planned or Actual) |
Number of Activities - Plan |
Sales Quantity - Plan |
Number of Activities |
Number of Opportunities - Plan |
Number of Leads - Plan |
Number of Inbounds - Plan |
Costs Per Product Sold |
Costs per Inbound |
Costs per Outbound Contact |
Margin |
Completion Rate Marketing Costs |
Completion Rate Revenue |
CRM Number of Activities |
CRM Face-to-Face Duration in Minutes |
CRM Total Duration in Minutes |
CRM Actual Date To |
CRM Actual Date From |
CRM Plan Date To |
CRM Plan Date From |
CRM 10x Exponent for Quantity Calculation |
CRM Billing Quantity in Base Units of Measure |
CRM Billing Quantity in Sales Units of Measure |
CRM Calendar Day as Key Figure |
CRM Released Quantity in Contract |
CRM Released Value in Contract |
CRM Pricing Subtotals 1-6 (with 0CURRENCY) |
CRM Contract Duration |
CRM Contract Validity Period |
CRM Completed Quantity in Quotation |
CRM Completed Value of Quotation |
CRM Confirmed Quantity in Base Unit of Measure |
CRM Confirmed Quantity in Sales Units |
CRM Cumulative Target Quantity |
CRM Delivered Quantity in Base Units of Measure |
CRM Delivered Quantity in Sales Units |
CRM Delivery Value |
CRM Denominator for Conversion of Transaction Quantity |
CRM Duration from Quotation Start until Order/Rejection |
CRM Duration for Conversion or Rejection of Quotation |
CRM Earliest Confirmation Date Not Yet Delivered |
CRM Effective Interest Rate |
CRM Exchange Rate |
CRM Expected Order Quantity in Base Unit |
CRM Expected Order Quantity in Sales Unit |
CRM Expected Net Value of Products |
Expected Net Product Value |
CRM Expected Phase Duration in Days |
CRM Expected Sales Volume |
CRM Expected Completion Date of Opportunity |
CRM Expected Sales Volume (Weighted Individually) |
CRM Financing Amount |
CRM First Rate per 1000 |
CRM Fulfillment Rate of Contract Quantity |
CRM Fulfillment Rate of Contract Value |
CRM Gross Value of Order |
CRM Gross Weight |
CRM Gross Weight in Kilograms |
CRM Internal Transfer Price |
CRM Item Order Quantity in Sales Units |
CRM Lead Management: Actual Duration of Lead |
CRM Lead Management: Expected Duration of Lead |
CRM Lead Management: Number of Activities |
CRM Lead Management: Number of Changes in Qualification Level |
CRM Lead Management: Number of Document Headers |
CRM Lead Management: Number of Document Items |
CRM Lead Management: Won Leads |
CRM Net Price of Order |
CRM Net Value |
CRM Net Value of Billing Document |
CRM Net Value of Order Item |
CRM Net Weight |
CRM Net Weight in Kilograms |
Number of Interaction Objects |
CRM Number of Order Headers |
CRM Number of Order Items |
CRM Numerator for Conversion of Transaction Quantity |
CRM Open Billing Quantity in Base Unit of Measure |
CRM Open Billing Quantity in Sales Units |
CRM Open Item Quantity to be Released |
CRM Open Item Value to be Released |
CRM Open Net Value of Billing Document |
CRM Open Net Value of Order |
CRM Open Order Quantity in Base Units of Measure |
CRM Open Order Quantity in Sales Units |
CRM Opportunity Phase Since |
CRM Opportunity Quantity in Sales Units |
CRM Opportunity Start Date |
CRM Opportunity Status Since |
CRM Order Probability of Quotation Item |
CRM Order Quantity |
CRM Order Quantity in Base Units of Measure |
Percentage of Interaction Objects |
Percentage of Billed Net Value |
CRM Prospect's Budget |
CRM Purchasing Option Value |
CRM Quotation Quantity Actually Referred in Sales Units |
CRM Quotation Value Actually Referred |
CRM Residual Value (Pricing) |
CRM Probability |
CRM Sales Price per Base Unit of Measure |
CRM Shipment Costs in Document Currency |
CRM Subtotal 1 from Pricing Procedure |
CRM Subtotal 2 from Pricing Procedure |
CRM Subtotal 3 from Pricing Procedure |
CRM Subtotal 4 from Pricing Procedure |
CRM Subtotal 5 from Pricing Procedure |
CRM Subtotal 6 from Pricing Procedure |
CRM Target Value for Value Contract |
CRM Tax Amount in Document Currency |
CRM Time Relation Between Validity Period & Completion |
CRM Time Relation - Validity Period & Early Completion |
CRM Timestamp Actual Date/Time To |
CRM Timestamp Actual Date/Time From |
CRM Timestamp Plan Date/Time To |
CRM Timestamp Plan Date/Time From |
CRM Total Costs per Base Unit of Measure |
CRM Total Expected Net Value of Products |
CRM Total of Indirect Sales Costs |
CRM Volume in Cubic Decimeters |
CRM Volume Taken Up By Product |
Condition Subtotals 1 - 6 for 0CURRENCY |
Discount 1 to 6 for 0CURRENCY |
CRM Weighted Sales Volume |
Contribution Margin After Direct Sales Costs |
Total Indirect Sales Costs |
Campaign Costs |
Other Marketing Costs |
Service Costs |
Contribution Margin After Marketing, Sales, and Service |
Sales Price per Base Unit of Measure |
Sales Price per Sales Unit of Measure |
Total Costs per Base Unit of Measure |
Billing Document Quantity in Base Units of Measure |
Billing Document Quantity in Sales Units of Measure |
Base Sales Quantity in Base Unit of Measure |
Base Sales Quantity in Sales Unit of Measure |
Uplift Quantity in Base Unit of Measure |
Uplift Quantity in Sales Unit of Measure |
Indicator for Planning Layout Display |
Planning Status |
CRM Expected Order Quantity in Base Unit |
CRM Expected Order Quantity in Sales Unit |
CRM Lead Management: Actual Duration of Lead |
CRM Lead Management: Expected Duration of Lead |
CRM Lead Management: Number of Activities |
CRM Lead Management: Number of Changes in Qualification Level |
CRM Lead Management: Number of Document Headers |
CRM Lead Management: Number of Document Items |
CRM Lead Management: Won Leads |
RFM Frequency Value |
RFM Monetary Value |
RFM: Number of Business Partners Addressed |
RFM: Number of Responses |
Response Rate for the Prediction |
Total Duration |
Handling Time |
Response Time |
Number of Manual Responses |
Number of Automatic Responses |
Number of E-Mails Processed Manually |
IC: Number of Hits |
IC: Duration of Connection Step |
IC: Duration of Direct Communication |
IC: Duration of First IVR Dialog |
IC: Duration of First Queue |
IC: Duration of Other Connection Steps |
IC: Duration of After-Call Work |
IC: Duration of Before-Call Work |
IC: Duration of First Ringing Time |
IC: Number of Abandoned Connections |
IC: Number of Abandoned Connections Within SL Limit |
IC: Number of Answered Connections |
IC: Number of Answered Connections Within SL Limit |
IC: Number of Connections |
IC: Number of Connection Steps |
Number of Connections Within Service Level Limit |
IC: Number of Transfers |
IC: Total Ringing Time |
IC: Total Duration of IVR Dialogs |
IC: Total Queue Time |
IC: Transfer Step Number |
Customer Retention Rate |
Profit per Customer |
Other Costs |
Total Profit |
Active Customers |
Customer Lifetime Value |
Discounted Customer Lifetime Value |
Lost Customers |
Lost Customers (Customer Retention Rate) |
Active Customers (Customer Retention Rate) |
Allocation Planning: Confirmed Quantity |
Allocation Planning: Plan Quantity |
Allocation Planning: Valuated Quantity (Actual) |
Allocation Planning: Valuated Quantity (Plan) |
CRM Structured Products: Maximum Component Quantity |
CRM Structured Products: Minimum Component Quantity |
Counter |
Customer Value Index |
Value-Churn Index |
Likelihood to Churn |
Loyalty Index |
Satisfaction Index |
Cross-Selling Counter (Non-Cumulative Value) |
Cross-Selling Counter (Changes to Non-Cumulative Values) |
Confidence of a Cross-Selling Rule (Non-Cumulative Value) |
Confidence of a Cross-Selling Rule (Non-Cumulative Value Change) |
Lift of a Cross-Selling Rule (Non-Cumulative Value) |
Lift of a Cross-Selling Rule (Non-Cumulative Value Change) |
Minimum Confidence |
Minimum Lift |
Minimum Support |
No. of Hits to a Weblink |
No. of Response Mails for a Customer Contact |
No. of Responses for a Customer Contact |
No. of Inbounds for a Customer Contact |
No. of Outbounds for a Customer Contact |
Support of a Cross-Selling Rule (Non-Cumulative Value) |
Support of a Cross-Selling Rule (Non-Cumulative Value Change) |
Smoothing Factor |
Minimum Number of Records |
Standard Score Value |
Confidence |
Minimum Leaf Node Accuracy (%) |
Address List - Gross Number |
Address List - Costs |
Contact Counters |
Counters |
Net Number Address Lists |
Internal Value To |
Internal Value From |
Accrued Expenses |
Circulation |
Face Value |
Purchase Required |
Redemption |
Redemption Rate |