Technical name: 0CRM_IIVR
Use
Contains the time spent during the first dialog between the customer and the Interactive Voice Response (IVR).
Technical data
|
Available as from Release |
CRM 3.0 |
|
Unit |
N/A |
|
Aggregation |
Summation |
|
Exception aggregation |
Summation |
|
Calculation |
N/A |
|
Restriction |
N/A |