Technical Name: 0RC_C04_Q0005

This report enables users to assess the level of customer service from a perspective of hours spent in front of the customers. A well-run store is likely to run within company guidelines. Stores with a high percentage are maximizing their time in front of the customer and increasing the likelihood of increased sales or customer service. Stores with percentages that are too high may be sacrificing other critical support tasks and may have poor stocking or poor store appearance. Each client may have their own ‘maximum’ based on the type of store. However, by comparing stores across the chain, field managers and corporate executives can target stores that are not as efficient in terms of customer service.