Cross-Scenario Analyses
Installed Base Analysis
InfoSources
CRM Service - IBase Transaction Data
CRM Service - IBase Master Data
Installed Base Category
Characteristic: Installed Base/Component
GUID of Installed Base/Component
Text Component
Number of Installed Base
Installed Base Component Type
Object Type for Reference Object in Subject Set
Authorization Group for Installed Base
DataSources
CRM IBase Transaction Data
CRM IBase Master Data
Installed Base Category - DataSource for Texts
Characteristic for IBase or Component - DataSource for Texts
GUID of Installed Base/Component - DataSource for Texts
IBase Text Component - DataSource for Texts
Number of Installed Base - DataSource for Texts
Object Type of Component Usage - DataSource for Texts
Object Type for Ref.Object in Subject Set - DataSource for Texts
Authorization Group for Installed Base - DataSource for Texts
DataStore
CRM Service - Installed Bases and Components
Queries for the SAP Enterprise Portal
Installed Base Analysis by Location
Installed Base Analysis by Business Partner
Analysis of Products in Installed Bases
Analysis of Individual Objects in IBase Components
Activity Analysis
Queries
Activities by Category
Active/Passive Analysis
Activities/Items per Activity Partner
Activities per Category (Employee Responsible, Document Level)
Activity Details
Activity History
Activity Partner with Open Activities
Activity Partners w/ Open Activities (Employee Resp, Doc. Level)
Date of Last Activity
Date of Next Activity
Distribution of Activities per Organizational Unit
Intensity of Customer Care (Activity Partner)
Intensity of Customer Care by Employee (Sales Manager Portal)
Intensity of Customer Care by Partner (Sales Manager Portal)
Intensity of Customer Care (Employee)
Intensity of Customer Care (Owner)
Last 20 Closed Activities
My Team's Planned Activities
Number of Activities per Category
Number of Samples Distributed in Current Year
Number of Samples per Batch and Contact Person
Planned Activities
Pre-Sales Investment in Activity Partner
Previous Months’ Sales Activities
Success/Failure Analysis
Success/Failure Analysis (Sales Manager Portal)
Activities (One Order and Interaction Objects) per Campaign
InfoCubes
CRM Activities
CRM Activity Items
ODS Objects
Activity
Activity Items
Case Management Analysis
Queries
Controlling Analysis for Cases
Case Workload Analysis
Analysis of Sensitive Cases
Planned Date of Case Closure
Case Relationship Analysis for Linked Business Partner
Case Relationship Analysis for Linked Products
Case Escalation Analysis
Status Overview for Documents in Cases
DataStore
Linked Objects for Cases
CRM Case
CRM Case with Linked Objects
InfoSets
Case Activity Analysis
Case Relationship Analysis
Billing Engine Analysis
Queries for the Billing Engine
CRM Billing: Number of Billing Documents
CRM Billing: Cancelled Billing Documents
InfoCubes for Billing Engine
CRM Billing: Billing Documents
ODS-Objekte
Fakturadaten
DataSources
Fakturaart
Positionstypen
Applikation
Fakturadaten
InfoSources
Fakturaart
Positionstyp
Applikation
Billing-Engine Fakturadaten
Interaction Center Workforce Management
Roles
Interaction Center Manager
Web Templates
Web Template: Coverage Overview
Web Template: Schedule Overview
Crystal Reports
Crystal Report: Headcount (General Weekly)
Crystal Report: Scheduled Events (General Weekly)
Crystal Report: Schedules (General Weekly)
Crystal Report: Headcount (General Daily)
Crystal Report: Overview (General Details)
Crystal Report: Scheduled Events (General Daily)
Crystal Report: Scheduled Events (General Details)
Crystal Report: Schedules (General Daily)
Crystal Report: Schedules (General Details)
Crystal Report: Overview (Employee View)
Crystal Report: Schedule Exceptions (Employee View)
Crystal Report: Scheduled Events (Employee View)
Crystal Report: Schedules (Employee View)
Crystal Report: Schedule Exceptions (General Weekly)
Queries
Coverage Overview
Crystal Weekly Details
Crystal Daily Details
Crystal Agent Details
Crystal Schedule Exceptions
InfoCubes
MultiCube for WFM Statistics
WFM VR Weekly Schedule
WFM VR Volume Indicator
WFM VR Daily Coverage
WFM VR Workload
WFM Work Area Totals
WFM Employee Totals
WFM Employee Details
WFM Work Area Details
WFM Org Daily Total
DataStore Objects
WFM Schedule Details
WFM Workload Details
WFM Employee Time Details
WFM Schedule Exceptions
WFM Indicator Details
WFM Schedule Actuals
WFM Organization Config Data
InfoSources
WFM Schedule Details
WFM Employee Time Details
WFM Schedule Exceptions
WFM Indicator Details
WFM Organization Attribute
WFM Workload Details
WFM Schedule Actuals
WFM Time-Off Requests
Key Figures
WFM Hours Inside Availability
WFM Hours Inside Preference
WFM Hours Outside Availability
WFM Hours Outside Preference
WFM Duration in Hours
WFM Indicator Value
WFM Manual Edits
WFM Overstaffing Hours
WFM Total Schedule Exceptions
WFM Segment Cost
WFM Duration in Time Intervals
WFM Understaffing Hours
WFM Indicator Value per Operation Hour
WFM Work Area Capacity
WFM Operation Hours Monday
WFM Operation Hours Tuesday
WFM Operation Hours Wednesday
WFM Operation Hours Thursday
WFM Operation Hours Friday
WFM Operation Hours Saturday
WFM Operation Hours Sunday
WFM Workload Value
Characteristics
Time Interval (15 Minutes)
Time Interval (30 Minutes)
Time Interval (60 Minutes)
WFM Business Indicator Type
WFM Comments
CTI Queue
Time Interval Grouping
Operational Day Breaker
Calendar Day Breaker Flag
WFM Employee Type
Time Interval End
WFM Exception Status
WFM Indicator Form
WFM Indicator
WFM Indicator Type
WFM Minor Flag
Operational Day Breaker Flag
Operational Start Date
WFM Schedule Exception
WFM Scheduled Event
WFM Segment Sub Type
WFM Segment Type
WFM Skill
WFM Department
WFM Seniority Date
Time Interval Start
Time Interval End Date
Time Interval Start Date
WFM Time-Off Request
Local Time Zone
WFM Work Area Rank
Operational Week Breaker
WFM Employee
WFM GUID
WFM Work Area
WFM Workload
WFM Workload Rank
WFM Workload Type
DataSources
Time Interval (15 min) Texts
Time Interval (30 min) Text
Time Interval (60 min) Text
Actual TM Time Transactional Data
Employee Master Data
WFM Employee Master Data
Employee Time Transactional Data
Employee Type
Indicator Form Text
Indicator Attributes
Indicator Texts
Indicator Transactional Data
Indicator Type Texts
Schedule Exception Transactional Data
Schedule Event Texts
Schedule Exception Texts
Segment Type Texts
Employee Time-Off Transactional Data
Time-Off Request Texts
Work Area Attributes
Work Area Texts
WFM Org Configuration Data
Workload Attributes – Retail Only Fields
Workload Texts
Workload Transactional Data
CRM Incentive and Commission Management
Roles
Sales Manager
Sales Employee
Queries
Commissions on Level Sales Rep./Sales Manager
Commissions Overview Year to Year
InfoCubes
CRM ICM InfoCube
DataStore Objects
ODS in CRM-ICM
InfoSources
InfoSource in CRM-ICM
Characteristics
Commission Recipient Business Partner
Remuneration Type
Incentive and Commission Management
InfoCubes
Remuneration and Liability (CACS)
InfoSources
Activity Type (CACS)
Document Type (CACS)
Liability Type (CACS)
Commission Application (CACS)
Commission Contract Type (CACS)
Commission Contract (CACS)
Role (CACS)
Remuneration and Liability (CACS)
Remuneration Type (CACS)
Background
Partial Remun. Amt Ready to Be Paid Out in Ledger Crcy
Partial Remun. Amt Ready to Be Paid Out in Contract Crcy
Remaining Liability Amount in Ledger Currency (CACS)
Remaining Liability Amount in Contract Currency (CACS)
Remaining Liability Value in Ledger Currency (CACS)
Remuneration Entitlement in Ledger Currency (CACS)
Remuneration Entitlement in Contract Currency (CACS)
Remuneration Value in Ledger Currency (CACS)
Characteristics
Start Date of a Commission Contract (CACS)
Activity Type (CACS)
Leaving Date of a Commission Recipient (CACS)
Document Type (CACS)
Document Identification (CACS)
Participation Role (CACS)
Begin Date of a Commission Recipient (CACS)
End Date of a Commission Contract (CACS)
Liability Type (CACS)
Period in Posting Year (CACS)
Commission Application (CACS)
Remuneration Type (CACS)
Contract Type (CACS)
Contract Number (CACS)
Remuneration Item (CACS)
Contract Version (CACS)
Assignment Date in Commission Ledger (CACS)
Assignment Year (CACS)