Key FiguresCRM Activity: Activity Date (Planned or Actual)Number of Activities - PlanSales Quantity - PlanNumber of ActivitiesNumber of Opportunities - PlanNumber of Leads - PlanNumber of Inbounds - PlanCosts Per Product SoldCosts per InboundCosts per Outbound ContactMarginCompletion Rate Marketing CostsCompletion Rate RevenueCRM Number of ActivitiesCRM Face-to-Face Duration in MinutesCRM Total Duration in MinutesCRM Actual Date ToCRM Actual Date FromCRM Plan Date ToCRM Plan Date FromCRM 10x Exponent for Quantity CalculationCRM Billing Quantity in Base Units of MeasureCRM Billing Quantity in Sales Units of MeasureCRM Calendar Day as Key FigureCRM Released Quantity in ContractCRM Released Value in ContractCRM Pricing Subtotals 1-6 (with 0CURRENCY)CRM Contract DurationCRM Contract Validity PeriodCRM Completed Quantity in QuotationCRM Completed Value of QuotationCRM Confirmed Quantity in Base Unit of MeasureCRM Confirmed Quantity in Sales UnitsCRM Cumulative Target QuantityCRM Delivered Quantity in Base Units of MeasureCRM Delivered Quantity in Sales UnitsCRM Delivery ValueCRM Denominator for Conversion of Transaction QuantityCRM Duration from Quotation Start until Order/RejectionCRM Duration for Conversion or Rejection of QuotationCRM Earliest Confirmation Date Not Yet DeliveredCRM Effective Interest RateCRM Exchange RateCRM Expected Order Quantity in Base UnitCRM Expected Order Quantity in Sales UnitCRM Expected Net Value of ProductsExpected Net Product ValueCRM Expected Phase Duration in DaysCRM Expected Sales VolumeCRM Expected Completion Date of OpportunityCRM Expected Sales Volume (Weighted Individually)CRM Financing AmountCRM First Rate per 1000CRM Fulfillment Rate of Contract QuantityCRM Fulfillment Rate of Contract ValueCRM Gross Value of OrderCRM Gross WeightCRM Gross Weight in KilogramsCRM Internal Transfer PriceCRM Item Order Quantity in Sales UnitsCRM Lead Management: Actual Duration of LeadCRM Lead Management: Expected Duration of LeadCRM Lead Management: Number of ActivitiesCRM Lead Management: Number of Changes in Qualification LevelCRM Lead Management: Number of Document HeadersCRM Lead Management: Number of Document ItemsCRM Lead Management: Won LeadsCRM Net Price of OrderCRM Net ValueCRM Net Value of Billing DocumentCRM Net Value of Order ItemCRM Net WeightCRM Net Weight in KilogramsNumber of Interaction ObjectsCRM Number of Order HeadersCRM Number of Order ItemsCRM Numerator for Conversion of Transaction QuantityCRM Open Billing Quantity in Base Unit of MeasureCRM Open Billing Quantity in Sales UnitsCRM Open Item Quantity to be ReleasedCRM Open Item Value to be ReleasedCRM Open Net Value of Billing DocumentCRM Open Net Value of OrderCRM Open Order Quantity in Base Units of MeasureCRM Open Order Quantity in Sales UnitsCRM Opportunity Phase SinceCRM Opportunity Quantity in Sales UnitsCRM Opportunity Start DateCRM Opportunity Status SinceCRM Order Probability of Quotation ItemCRM Order QuantityCRM Order Quantity in Base Units of MeasurePercentage of Interaction ObjectsPercentage of Billed Net ValueCRM Prospect's BudgetCRM Purchasing Option ValueCRM Quotation Quantity Actually Referred in Sales UnitsCRM Quotation Value Actually ReferredCRM Residual Value (Pricing)CRM ProbabilityCRM Sales Price per Base Unit of MeasureCRM Shipment Costs in Document CurrencyCRM Subtotal 1 from Pricing ProcedureCRM Subtotal 2 from Pricing ProcedureCRM Subtotal 3 from Pricing ProcedureCRM Subtotal 4 from Pricing ProcedureCRM Subtotal 5 from Pricing ProcedureCRM Subtotal 6 from Pricing ProcedureCRM Target Value for Value ContractCRM Tax Amount in Document CurrencyCRM Time Relation Between Validity Period & CompletionCRM Time Relation - Validity Period & Early CompletionCRM Timestamp Actual Date/Time ToCRM Timestamp Actual Date/Time FromCRM Timestamp Plan Date/Time ToCRM Timestamp Plan Date/Time FromCRM Total Costs per Base Unit of MeasureCRM Total Expected Net Value of ProductsCRM Total of Indirect Sales CostsCRM Volume in Cubic DecimetersCRM Volume Taken Up By ProductCondition Subtotals 1 - 6 for 0CURRENCYDiscount 1 to 6 for 0CURRENCYCRM Weighted Sales VolumeContribution Margin After Direct Sales CostsTotal Indirect Sales CostsCampaign CostsOther Marketing CostsService CostsContribution Margin After Marketing, Sales, and ServiceSales Price per Base Unit of MeasureSales Price per Sales Unit of MeasureTotal Costs per Base Unit of MeasureBilling Document Quantity in Base Units of MeasureBilling Document Quantity in Sales Units of MeasureBase Sales Quantity in Base Unit of MeasureBase Sales Quantity in Sales Unit of MeasureUplift Quantity in Base Unit of MeasureUplift Quantity in Sales Unit of MeasureIndicator for Planning Layout DisplayPlanning StatusCRM Expected Order Quantity in Base UnitCRM Expected Order Quantity in Sales UnitCRM Lead Management: Actual Duration of LeadCRM Lead Management: Expected Duration of LeadCRM Lead Management: Number of ActivitiesCRM Lead Management: Number of Changes in Qualification LevelCRM Lead Management: Number of Document HeadersCRM Lead Management: Number of Document ItemsCRM Lead Management: Won LeadsRFM Frequency ValueRFM Monetary ValueRFM: Number of Business Partners AddressedRFM: Number of ResponsesResponse Rate for the PredictionTotal DurationHandling TimeResponse TimeNumber of Manual ResponsesNumber of Automatic ResponsesNumber of E-Mails Processed ManuallyIC: Number of HitsIC: Duration of Connection StepIC: Duration of Direct CommunicationIC: Duration of First IVR DialogIC: Duration of First QueueIC: Duration of Other Connection StepsIC: Duration of After-Call WorkIC: Duration of Before-Call WorkIC: Duration of First Ringing TimeIC: Number of Abandoned ConnectionsIC: Number of Abandoned Connections Within SL LimitIC: Number of Answered ConnectionsIC: Number of Answered Connections Within SL LimitIC: Number of ConnectionsIC: Number of Connection StepsNumber of Connections Within Service Level LimitIC: Number of TransfersIC: Total Ringing TimeIC: Total Duration of IVR DialogsIC: Total Queue TimeIC: Transfer Step NumberCustomer Retention RateProfit per CustomerOther CostsTotal ProfitActive CustomersCustomer Lifetime ValueDiscounted Customer Lifetime ValueLost CustomersLost Customers (Customer Retention Rate)Active Customers (Customer Retention Rate)Allocation Planning: Confirmed QuantityAllocation Planning: Plan QuantityAllocation Planning: Valuated Quantity (Actual)Allocation Planning: Valuated Quantity (Plan)CRM Structured Products: Maximum Component QuantityCRM Structured Products: Minimum Component QuantityCounterCustomer Value IndexValue-Churn IndexLikelihood to ChurnLoyalty IndexSatisfaction IndexCross-Selling Counter (Non-Cumulative Value)Cross-Selling Counter (Changes to Non-Cumulative Values)Confidence of a Cross-Selling Rule (Non-Cumulative Value)Confidence of a Cross-Selling Rule (Non-Cumulative Value Change)Lift of a Cross-Selling Rule (Non-Cumulative Value)Lift of a Cross-Selling Rule (Non-Cumulative Value Change)Minimum ConfidenceMinimum LiftMinimum SupportNo. of Hits to a WeblinkNo. of Response Mails for a Customer ContactNo. of Responses for a Customer ContactNo. of Inbounds for a Customer ContactNo. of Outbounds for a Customer ContactSupport of a Cross-Selling Rule (Non-Cumulative Value)Support of a Cross-Selling Rule (Non-Cumulative Value Change)Smoothing FactorMinimum Number of RecordsStandard Score ValueConfidenceMinimum Leaf Node Accuracy (%)Address List - Gross NumberAddress List - CostsContact CountersCountersNet Number Address ListsInternal Value ToInternal Value FromAccrued ExpensesCirculationFace ValuePurchase RequiredRedemptionRedemption Rate