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Procedure documentationUnlocking and Deleting Password Self– Service Accounts Locate this document in the navigation structure

 

On the Manage Password Self Service screen, you can unlock accounts that have been locked due to too many unsuccessful logon attempts or delete the accounts.

Note Note

To configure password service options such as enabling or disabling password self-service, the number of times a user may attempt to logon before their account is locked, and so on, use the Customizing activity Maintain Password Self Service, under   Governance, Risk, and Compliance   Access Control   User Provisioning  .

End of the note.

Prerequisites

You have completed the configuration steps in the Customizing activity Maintain Password Self Service, under   Governance, Risk, and Compliance   Access Control   User Provisioning  .

Procedure

  1. From the Access Management work center, under the Access Request Administration menu group, choose Manage Password Self Service.

    The Manage Password Self Service screen appears.

  2. In the User ID field, enter the user account.

  3. To unlock the account, select it, and then choose Unlock User.

    This resets the number of unsuccessful logon attempts to zero.

  4. To delete the account, select it, and then choose Delete.