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application area (CRM-IC)

Interaction Center WebClient (CRM-IC)

A control element in multilevel categorization.

Settings for content analysis are assigned to an application area. These settings include content query languages and categorization parameters.

When application areas are assigned to schemas in the category editor, these settings are carried over to the schemas and the the schemas are then grouped. Normally, one application area is defined per application, for example for Case Management or the rule modeler.

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