An interface to electronic mail provides fast communication of urgent credit problems. For example, each credit manager and representative can be defined as an internal mail partner. Urgent credit problems can be routed directly to the appropriate individual for immediate action. Credit personnel also have access to SAPscript word processing and can record credit-related text in either the document or in the scratch pad in the customer master. In addition, credit personnel have access to online credit, financial, and sales information systems.

For details on the information systems at your disposal, see the following online guides:

• Sales Information System
• Financial Information System