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How to Set Up Remote SupportLocate this document in the navigation structure

Symptom

If you report an issue and require SAP support, you might need to set up remote support.

Solution

You can find information about the procedure to set up remote support in the following SAP Notes.

Table 1: Connection to SAP

SAP Note Number

Short Text

33135 Information published on SAP site

Guidelines for OSS1

766505 Information published on SAP site

OSS1: Changes to RFC Connection SAPOSS

182308 Information published on SAP site

Incorrect Logon Data in R/3 Destination SAPOSS

   

Table 2: Connection from SAP

SAP Note Number

Short Text

35010 Information published on SAP site

Service connections: Composite note (overview)

   

Since SAP Gateway services rely on HTTP, an HTTP connection is also required.

Table 3: HTTP Connection to Customer Site

SAP Note Number

Short Text

592085 Information published on SAP site

HTTP Connect - URLAccess

605795 Information published on SAP site

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