Service Analyses
Planned Services Analysis
Queries
Resource Requirements and Service Volume
Resource Requirements and Service Volume (Order Level)
Comparison of Service Plan Simulations
Determine ID of Last Service Plan Simulation
InfoCubes
CRM Service - Orders from Service Plan Simulation
DataStore
CRM Service - Orders from Service Plan Simulation
CRM Service - Service Plan -Time Stamp ID
Service Contract and Quotation Analysis
Web Templates
Profitability of Service Contracts
Queries
Highest-Revenue Products in Service Contracts
Top-Selling Products in Service Contracts
Profit per Product in Service Contracts
Profit-Sales Ratio per Product in Service Contracts
Variance Analysis per Product in Service Contracts
Product Analysis in Service Contracts
Changes in Processing Volumes
Remaining Term of Service Contracts
Top-Selling Products in Product Lists
Number of Service Contracts per Installed Base Category
Installed Bases Without a Valid Service Contract
Expiring Service Contract Items
Profitability of Service Contracts
InfoCubes
CRM Service Contracts (Header Data)
CRM Service - Contracts (Item Data)
CRM Service - Service Contract Quotations
Product List
Object List
MultiProviders
CRM Service Contract, Order/Confirm., Complaint, (Header)
DataStore
Object Lists
Product Lists
CRM Service - Contracts (Header Data)
CRM Service - Contracts (Item Data)
CRM Service - Service Contract Quotations
Warranty Analysis
Web Templates
Warranty Usage List
Warranty Expiration Analysis
Warranty Entitlement Analysis
Warranty Costs Analysis
DataStore
CRM Service Relationship Between Warranty and IBase Component
CRM Service Relationship Between Warranty and Ind. Object
CRM Service Relationship Between Warranty and Product
Data Targets for Customer Defined Queries
Queries
Expiring Warranties
Warranty Usage List
Warranty Expiration Analysis
Warranty Entitlement Analysis
Warranty Costs Analysis
InfoSets
Warranties for Individual Objects
Service Order and Quotation Analysis
Web Templates
Service Order Quotation Success Analysis
Service Order Quotation Rejection Analysis
Service Order Quotation Expiration Analysis
Service Order Quotation Expected RevenueAnalysis
Queries
Average Order Volumes
Rate of Order Completion
Lead Time of Service Orders
Delayed Services with Requested-By Date
Services on Schedule with Requested-By Date
Delayed Services with Service Level Agreement Date
Services on Schedule with Service Level Agreement Date
Delayed Services: Order Value
Planning Accuracy
Service Compliance
Changes in Processing Volumes
Complaint Ratio by Product
Analysis of Incoming Channels for Service Orders
Accounting Indicator Analysis
Service Order Quotation Success Analysis
Service Order Quotation Rejection Analysis
Service Order Quotation Expiration Analysis
Service Order Quotation Expected RevenueAnalysis
InfoCubes
CRM Service Orders and Confirmations (Header Data)
CRM Service - Orders and Confirmations (Item Data)
Service Order Quotation- Header Data
Service Order Quotation # Item Data
MultiProviders
CRM Service Contract, Order/Confirm., Complaint, (Header)
CRM Service Orders and Confirmations with Complaints
Service Orders and Confirmations: HeaderData
Service Orders and Confirmations: ItemData
DataStore
CRM Service - Orders (Header Data)
CRM Service - Orders (Item Data)
Orders (Item Data) Reference Update
CRM Service - Confirmations (Header Data)
CRM Service - Confirmations (Item Data)
Confirmations (Item Data) Reference Update
CRM Service - Data for Service Codes
CRM Service Service Quotations (Item Data)
CRM Service Service Quotations (Header Data)
Data Targets for Customer-Defined Queries
Prediction of Service Duration and Service Parts
Queries
Service Parts Prediction
Service Duration Prediction
Service Parts Prediction with Relevance
InfoSets
Prediction: Service Parts with Relevance
InfoCubes
Prediction of Service Parts
Prediction of Service Duration
Cost and Revenue Analysis
Queries
Material Costs and Labor Costs
Changes in Overall Controlling
Highest-Revenue Sold-To Parties
Profit per Sold-To Party
Profit-Sales Ratio per Sold-To Party
Variance Analysis per Product
Sold-To Party Analysis
Changes in Business Volumes
Highest-Revenue Products
Top-Selling Products
Profit per Product
Profit-Sales Ratio per Product
Variance Analysis per Sold-To Party
Product Analysis
Service Overview
Share of Revenue of Products
MultiProviders
CRM Service - Overall Controlling
CRM Service - Overall Controlling (Header Data)
CRM Service - Overall Controlling (Item Data)
CRM Service # Detailed ControllingData
InfoCubes
Detailed Controlling Data
DataStore
CRM Service - Controlling (Header Data)
CRM Service - Controlling (Item Data)
Detailed Controlling Data
Complaints and Returns Analysis
Queries
Number of Service Complaints
Complaint Ratio by Product
Changes in Processing Volumes
MultiProviders
CRM Service Contract, Order/Confirm., Complaint, (Header)
CRM Service Orders and Confirmations with Complaints
Complaints
Case Management Analysis
Queries
Controlling Analysis for Cases
Case Workload Analysis
Analysis of Sensitive Cases
Planned Date of Case Closure
Case Relationship Analysis for Linked Business Partner
Case Relationship Analysis for Linked Products
Case Escalation Analysis
Status Overview for Documents in Cases
DataStore
Linked Objects for Cases
CRM Case
CRM Case with Linked Objects
InfoSets
Case Activity Analysis
Case Relationship Analysis
Installed Base Analysis
InfoSources
CRM Service - IBase Transaction Data
CRM Service - IBase Master Data
Installed Base Category
Characteristic: Installed Base/Component
GUID of Installed Base/Component
Text Component
Number of Installed Base
Installed Base Component Type
Object Type for Reference Object in Subject Set
Authorization Group for Installed Base
DataStore
CRM Service - Installed Bases and Components
Queries for the SAP Enterprise Portal
Installed Base Analysis by Location
Installed Base Analysis by Business Partner
Analysis of Products in Installed Bases
Analysis of Individual Objects in IBase Components
IT Service Management Analytics
Queries
Reported Service Request
Reported Problems
Reported Requests for Change
SLA Compliance of Requests for Change
Closure Rate for Requests for Change
Number and Percentage of Approved Requests for Change
Objects with Highest Number of Requests for Change
IBases with Highest Number of Requests for Change
RFC Priority Total
RFC Priority Individual
RFC Category by Subject
RFC Category by Reason
RFC IBase Top 5
RFC Object Top 5
RFC Ref. Product Top 5
RFC Service Org. Top 5
RFC Service Team Top 5
RFC Sold-To Party Top 5
RFC Duration
RFC Sales Org. Top 5
Reported Service Request
Average Work and Total Duration of Service Requests
Service Level Compliance of Service Requests
IBases with Highest No. of Service Requests
Objects with Highest No. of Service Requests
Products with Highest No. of Service Requests
Service Request Closure Rate
SRQ Priority Total
SRQ Priority Individual
SRQ Category by Subject
SRQ Category by Reason
SRQ IBase Top 5
SRQ Object Top 5
SRQ Ref. Product Top 5
SRQ Sales Org. Top 5
SRQ Service Org. Top 5
SRQ Service Team Top 5
SRQ Sold-To Party Top 5
SRQ Duration
Reported Problems
SLA Compliance of Problems
Average Work and Total Duration of Problems
Closure Rate of Problems
Objects with Highest No. of Problems
IBases with Highest No. of Problems
Problem Priority Total
Problem Priority Individual
Problem Category by Subject
Problem Category by Reason
Problem IBase Top 5
Problem Object Top 5
Problem Ref. Product Top 5
Problem Sales Org. Top 5
Problem Service Org. Top 5
Problem Service Team Top 5
Problem Sold-To Party Top 5
Problem Duration
Checklist Item
Processing Times
DataStore Objects
Tracking of Document Processing Lifecycles
Performance Key Figures for Timestamp Service Analysis
Service Request Standard
Problem Standard
Checklist Item Standard
Processing Times Standard
CRM Service - Orders (Header Data)
InfoCubes
Problem
Service Request
Checklist Item
Processing Times
CRM Service Orders and Confirmations (Header Data)
Shared Services Framework HR Analytics
Queries
SRQ Priority Total for SSF HR
SRQ Priority Individual for SSF HR
SRQ Category by Subject for SSF HR
SRQ Category by Reason for SSF HR
Reported SRQ for SSF HR by Subject
Reported SRQ for SSF HR by Reason
Strategic Service Planning
Queries
Planned / Actual Comparison
InfoCubes
CRM Service - Strategic Service Planning
Timestamp Service Analysis
Web Templates
Timestamp Service Analysis
Order Runtime Analysis
Time to Repair or Fix Analysis
Processing Lifecycle Performance Analysis
Queries
Performance Key Figure Comparison Table
Processing Lifecycle Performance Analysis
InfoCubes
Performance Key Figuresfor Timestamp Service Analysis
Tracking of Document Processing Lifecycles
DataStore
Performance Key Figures for Timestamp Service Analysis
Tracking of Document Processing Lifecycles
Roles
Service Performance Analysis - Financial Perspective
Service Performance Analysis - Customer Perspective
Service Performance Analysis - Internal Processes
Service Performance Analysis - Employee
CRM Service - Technical Content
CRM Service - Workbooks
Service Manager
Service Representative
Variables
User Node in Organizational Hierarchy
User Name
System Name
Service Plan - Time Stamp ID
Highest-Revenue Products in Service Contracts
Process Chains
Initial Data Load: CRM Case Management
Delta Data Load: CRM Case Management
InfoSources
CRM Service - Orders (Header Data)
Orders: Item Data
Confirmations (Header Data)
Confirmations (Item Data)
Contracts (Header Data)
Product and Object Lists
CRM Service - Data for Service Codes
CRM Service - Controlling (Header Data)
CRM Service - Controlling (Item Data)
Catalog Category
Defect Class
Subject Profile
Subject Profile Category
Service Type
Valuation Type
CRM Service - Service Orders from Service Plan Simulation
GUID of CRM Service Plan
Planning Indicator
Relationship Between Warranty and IBase Component
Relationship Between Warranty and Individual Object
Relationship Between Warranty and Product
Case Management: CRMSpecific Attributes
Case Management: Linked Objects for Case
Controlling: Actual Costs or Actual Revenues
Controlling: Costs/Revenues from Orders/Confirmations
Controlling: Standard Cost Estimate for Service Orders
IBase Transaction Data
IBase Master Data
Timestamp Service: Performance Key Figures
Duration Tracking of CRM Business Documents
Key Figures
Characteristics