IC: Time Interval (30 Minutes) 

Technical name: 0CRM_30MIN

Use

For the purpose of analyzing the data from the Computer Telephony Integration (CTI) system, the connections made to the Interaction Center are measured in 30 minute intervals so that you can evaluate the rate of connections, abandoned calls, at the most accurate level. The time intervals are counted from 0000 hours as follows:

·        0000 – 0030 hours      Slot 01

·        0030 – 0100 hours      Slot 02

·        0100 – 0130 hours      Slot 03

and so on.  

You can also cumulate the time intervals so that you can measure number of connections made per day, week, or month as required.

If you are using this characteristic as a master data InfoSource, see IC: Time Interval (30 Minutes).

Technical data

Available as from Release	SAP CRM 3.0
External hierarchy	N/A