Interaction Channel Analyses
E-Analytics
Web Site Monitoring
Workbooks
Number of Hits
Technical Status of the Web Site
User Data
Dwell Time
Clickstream
Top N External Referrers
Visits, Page Impressions, Hits
Error Status
Download Volumes
Time Taken to Load Pages
Queries
Number of Hits
Technical Status of the Web Site
User Data
Clickstream
Dwell Time
Top 10 External Referrers
Visits, Page Impressions, Hits
Error Status
Volumes of Downloaded Data
Loading Time for Pages
InfoCubes
Standard Web Log File
MultiProviders
Web Analysis Events and Items
Web Analysis
Queries
Web Analytics - Overview
InfoCubes
E-Selling Events & Items
ODS Objects
Events and Items
Generic Events
Mapping InfoObject Field Names
InfoSources
Generic Events
Mapping InfoObject Field Name
MS Internet Information Server Log Format
SAP ITS Log Format
Tealeaf Technology
W3C Extended Format
Key Figures
Volume of Files Received (Client -> Server)
Dwell Time
Number of Hits
Volume of Files Sent (Server -> Client)
Time Taken
Number of Events
Number
Total Value
Unit Price
Available Quantities
Items Added to the Shopping Basket
Value of the Items Added to the Shopping Basket
Items Removed from the Shopping Basket
Value of the Items Removed from the Shopping Basket
Number of Logons
Number of Ordered Items
Value of Ordered Items
Number of Viewed Items
Value of Viewed Items
Number of Order Events
Conversion Rate: Logon/Order
Conversion Rate: View/Order
Conversion Rate: Add/Order
Characteristics
Automatic Counters
Cookie
Cookie Name
Method (Client -> Server)
Protocol (Client -> Server)
Domains
File
Initiator-Files
Files with Dwell Time Calculations
File Type
Greenwich Meridian Time Differences
Start Page / Final Page
Operating System
Referrer
Number of External Referrer
Number of Internal Referrers
Server
Server Name
Server Site Name
Server Software
Session ID
Web Site Area
Status
IP Address (Client)
IP Address (Server)
Server Port
URL Parameters
User name
User Agent
User Agent Name
User Agent Type
User Agent Version
Group
Group order
Hit ID
Parameter order
Web Site ID
Web Site Variants
iView Application
Event
Event Type
Error Number
Completion Status
Login Name
Session ID
Shopping Basket Number
Category Type
Referrer Basis
Referrer Type
DataSources
Interaction Center Analytics
Blended Analytics
Interaction Record
Key Figures
Activity: Actual Total Duration
Activity: Actual Duration Face-to-Face
Activity: Planned Total Duration
Interaction: Processing Time
Interaction: Total Duration of Contact
Number of Changed Business Partners
Number of Changed Service Transactions
Number of Changed Telesales Transactions
Number of Changed Teleservice Transactions
Number of Created Business Partners
Number of Created Service Transactions
Number of Created Telesales Transactions
Number of Created Teleservice Transactions
Number of Opened Business Partners
Number of Opened Service Transactions
Number of Opened Telesales Transactions
Number of Opened Teleservice Transactions
Start Date
Start Time
Characteristics
Flag If Activity Is Interaction Record
Roles
Interaction Center Manager
Help Desk Analytics
Web Templates
Web Template: Service Ticket Overview
Web Template: Open Service Tickets
Web Template: Open Service Ticket History
Web Template: Average Lead Time
Queries
Service Ticket Overview
Open Service Tickets
Open Service Ticket History
Average Lead Time
InfoCubes
Service Order Header History
Key Figures
Last Change Date
0-7 Days
8-30 Days
31-60 Days
>60 Days
Open Service Tickets Started Last Month
New Service Tickets This Month
Closed Service Tickets This Month
Open Service Tickets This Month
New Closed Service Tickets
Closure Rate
Characteristics
Change Month
Responsible Group
E-Mail Response Management System Analytics
Web Templates
Web Template: E-Mail Volume
Web Template: Average Handling Time
Web Template: Average Response Time
Web Template: Service Level
Queries
E-Mail Response Management System Statistics
InfoCubes
E-Mail Response Management System Statistics
DataStore Objects
E-Mail Response Management System E-Mail Events
InfoSources
E-Mail Response Management System E-Mail Events
Key Figures
Handling Time
Response Time
Number of Manual Responses
Number of Automatic Responses
Number of E-Mails Processed Manually
Total Duration
Characteristics
E-Mail ID
E-Mail Event
Domain of E-Mail Address
Incoming E-Mail Address
Transferring Organizational Unit
E-Mail Status
Receiving Organizational Unit
Interaction Modeling and Evaluation
MultiProvider
IC Interaction Multiprovider
InfoCubes
Interaction
BDC Business Agreement
BDC Business Transaction
BDC Case
BDC Contact
BDC Customer
BDC Dependent Transaction
BDC Follow-Up
BDC IBase
BDC Interaction Record
BDC Marketing Interaction
BDC Product
Event Groups
Event Groups Staging
Event Parameters
Events
Interaction
BDC Case Staging
BDC Contact Staging
BDC Business Agreement Staging
BDC Dependent Transaction Staging
BDC Follow-Up Staging
BDC IBase Staging
BDC Interaction Record Staging
BDC Marketing Interaction Staging
BDC Business Transaction Staging
BDC Product Staging
InfoSources
BDC Business Agreement
BDC Business Transaction
BDC Case
BDC Contact
BDC Customer
BDC Dependent Transaction
BDC Follow-Up
BDC IBase
BDC Interaction Record
BDC Marketing Interaction
BDC Product
Interaction
Event Groups
IC Event
IC Event Parameter
Key Figures
IC Event Group Count
IC Event Group Duration
Number of IC Events in Event Group
Characteristics
BDC Business Agreement GUID
BDC Business Agreement ID
BDC Business Transaction GUID
BDC Business Transaction ID
BDC Case GUID
BDC Case ID
BDC Contact GUID
BDC Contact ID
BDC Customer GUID
BDC Customer ID
BDC Dependent Transaction GUID
BDC Dependent Transaction ID
BDC Follow-Up GUID
BDC Follow-Up ID
BDC IBase Component GUID
BDC IBase Component ID
BDC Interaction Record GUID
BDC Interaction Record ID
BDC Marketing Interaction GUID
BDC Marketing Interaction ID
BDC Product GUID
BDC Product ID
IC Application
IC Date
IC Event Group Finished At (Date)
IC Event Group Finished At (Time)
IC Event Group ID
IC Event Group Started At (Date)
IC Event Group Started At (Time)
IC Event ID
IC Event Parameter ID
IC Event Parameter Value
IC Event Sequence Number
IC Event Time
IC User
IC WebClient Profile
IC Business Transaction GUID
IC Component
IC View
IC UI Event
IC Order Flag
Interaction GUID (Session)
First IC Event GUID
Last IC Event GUID
BDC Business Agreement ID
BDC Business Transaction ID
BDC Case ID
BDC Contact ID
BDC Customer ID
BDC Dependent Transaction ID
BDC Follow-Up ID
BDC IBase Component ID
BDC Interaction Record ID
BDC Marketing Interaction ID
BDC Product ID
Responsible Group
Interactive Scripting Evaluation
Web Templates
Web Template: Interactive Scripting Evaluation (IC WebClient)
Web Template: Interactive Scripting Evaluation(IC WinClient)
Workbooks
Interactive Scripting Evaluation
Queries
IC: Interactive Scripting Evaluation (IC WinClient)
IC: Interactive Scripting Evaluation (IC WebClient)
InfoCubes
Interactive Scripting Evaluation (IC WebClient)
IC Interactive Scripting Evaluation (IC WinClient)
DataStore Objects
Interactive Scripting Data (IC WebClient)
InfoSources
Interactive Scripting Data (IC WebClient)
Interactive Scripting Data (IC WinClient)
Characteristics
IC: Interactive Scripting Answer (IC WebClient)
IC: Interactive Scripting Question Category (IC WebClient)
IC: Initial Script (IC WebClient)
IC: Interactive Scripting Question (IC WebClient)
IC: Interactive Script (IC WebClient)
Interaction Statistics
Web Templates
Web Template: Abandonment Rate
Abandonment Rate for Chat
Number of Rejected Items for Push
Web Template: Average Handling Time
Average Handling Time for Chat
Average Handling Time for Push
Web Template: Average Speed of Answer
Average Speed of Answer for Chat
Average Speed of Answer for Push
Web Template: Connection Volume
Volume of Chat Connections
Number of Transfers for Push
Web Template: Service Level
Service Level for Chat
Service Level for Push
Queries
IC: Abandonment Rate
Abandonment Rate for Chat
Number of Rejected Items for Push
IC: Average Time to Abandonment
IC: Average Speed of Answer
IC: Average Speed of Answer (in Time Intervals)
Average Speed of Answer for Chat
Average Speed of Answer for Push
IC: Average Handling Times
IC: Average Handling Times (in Time Intervals)
Average Handling Time for Chat
Average Handling Time for Push
IC: Service Level
IC: Service Level (in Time Intervals)
Service Level for Chat
Service Level for Push
IC: Connection Volume
IC: Connection Volume (in Time Intervals)
Volume of Chat Connections
IC: Transfers
IC: Transfers (in Time Intervals)
Number of Transfers for Push
Interaction Statistics in Time Intervals (General)
Interaction Statistics with Reference to CRM (General)
MultiProviders
Interaction Statistics (with Referenceto CRM Info.)
IC Interaction Statistics (in Time Intervals)
InfoCubes
IC Interaction Statistics with Relation to CRM Information
IC Interaction Statistics in Time Intervals
DataStore Objects
Interaction Center Statistics
InfoSources
CRM: IC Interaction Statistics
Collections Management
Queries
Interaction and Work Items (Outbound)
Interaction and Event (Inbound)
MultiProviders
Interaction and Event (Inbound)
DataStore Objects
Interaction Event Log for Work Item
Interaction and Activities
Event and Event Parameters
Interaction and Event Data
InfoCubes
Interaction and Event (Inbound)
Key Figures
Duration of CIC Interaction
Number of Different Types
Characteristics
Type for CRM Query
Source System
Real-Time Offer Management Analytics
Partner and Channel Analytics
Web Templates
Accounts
Accounts per Partner
Accounts per Region
Activity Information
Activity Information
Closed Activities
Closed Activities
Expected Sales Volume
Expected Sales Volume
Lead Funnel Analysis
Lead Funnel Analysis
Number of Accounts
Number of Accounts per Partner
Number of Accounts per Region
Number of Partners by Partner Program
Number of Partners by Partner Type
Number of Partners by Partner Status
Number of Partners by Region
Opportunity Funnel Analysis
Opportunity Funnel Analysis
Partners by Partner Program
Partners by Partner Type
Partners by Partner Status
Partners by Region
Pre-Sales Effort Analysis
Pre-Sales Effort Analysis
Quotation Funnel Analysis
Quotation Funnel Analysis
Sales Pipeline Analysis
Sales Pipeline Analysis
Top N Lists
Top N Lists
Queries
Channel Mgt.: Activity History
Channel Mgt.: Activities, Opportunities, and Sales Orders by Cou
Channel Mgt.: Closed Activities
Channel Mgt.: Expected Sales volume
Channel Mgt. : Lead Funnel Analysis
Channel Mgt.: Opportunity Funnel Analysis
Channel Mgt.: Opportunities (Status:Open/In Progress)
Channel Mgt.: Quotation Funnel Analysis
Channel Mgt. : Sales Pipeline Analysis
Channel Manager Partner Base
Channel Partner Customer Base
DataStore Objects
ODS for Account and Partner Management
ODS for Channel Partner Attributes
Key Figures
Number of Channel Partners
Number of End-customers