Technical name: 0CRM_INSLAB
Use
The service level limit is the time by which a call should be answered and is defined by each Interaction Center. This key figure contains the total number of connections that were abandoned before the service level limit has been reached. You can measure the total of connections for each time interval or cumulate them for the time period you require.
Technical data
|
Available as from Release |
CRM 3.0 |
|
Unit |
N/A |
|
Aggregation |
Summation |
|
Exception aggregation |
Summation |
|
Calculation |
N/A |
|
Restriction |
N/A |