CRM Case 

Technical Name: 0CRM_CASE

Use

This ODS object contains case attributes including generic case attributes and CRM specific case attributes.

Key Fields

Key Field	Description
OBJ.0CRM_CSKEY	Case Key

Navigation Attributes

Navigation Attribute	Description
0CSM_TYPE__0CSM_PRCS	Process
0CRM_CSKEY__0CRM_SRV_EM	Executing Service Employee
0CRM_CSKEY__0CSM_SPRO	Status Profile
0CRM_CSKEY__0CSM_STAT	Case Status
0BP_RESPPER__0USER_NAME	User Name
0BP_RESPPER__0USER_SYST	System of User Name

Delta Update

This ODS object is designed for delta update AIMD (after images with deletion flag via delta queue) with the DataSource 0CRM_CASE_ATTR (Case Management. CRM – specific attributes) and for delta update AIE (after images via extractor) with DataSource 0CSM_CASE_ATTR (Case Management: General Attributes).

It is recommended to use the corresponding Process Chains 0CRM_SERV_CASE_INIT_P01 and 0CRM_SERV_CASE_DELTA_P02.