E-Mail Event 

Technical name: 0CRM_EEVENT

Use

This characteristic contains information about e-mail events in the E-Mail Response Management System (ERMS).

During the lifetime of an e-mail message in SAP CRM, the system captures different events, which can be triggered by the system or by users. Some examples include:

·        Accept

·        Auto Respond

·        Process and Record

·        Send Reply

·        End

Events can change the status of an e-mail message. For example, Send Reply changes the status of the message to Responded.

Technical Data

Available as from Release	SAP Customer Relationship Management (SAP CRM) 4.0 Add-On for Service Industries
External Hierarchy	No