SAP Library - Customer Service

Start Level 1 Node: Customer Service

Customer Service

End Level 1 Node: Customer Service

Start Level 2 Node: Roles

End Level 2 Node: Roles

Start Level 3 Node: Service Supervisor

Service Supervisor

End Level 3 Node: Service Supervisor

Start Level 2 Node: Web Templates

End Level 2 Node: Web Templates

Start Level 3 Node: Peculiarities

End Level 3 Node: Peculiarities

Start Level 2 Node: Queries

End Level 2 Node: Queries

Start Level 3 Node: Analysis of Notifications – Customer Service

Analysis of Notifications – Customer Service

End Level 3 Node: Analysis of Notifications – Customer Service

Start Level 3 Node: Analysis of Causes – Notification (CS)

Analysis of Causes – Notification (CS)

End Level 3 Node: Analysis of Causes – Notification (CS)

Start Level 3 Node: Tasks – Notification (CS)

Tasks – Notification (CS)

End Level 3 Node: Tasks – Notification (CS)

Start Level 3 Node: Activities – Notification (CS)

Activities – Notification (CS)

End Level 3 Node: Activities – Notification (CS)

Start Level 3 Node: Regional Problem Distribution (Customer)

Regional Problem Distribution (Customer)

End Level 3 Node: Regional Problem Distribution (Customer)

Start Level 3 Node: Planned/Actual Cost Deviation (CS)

Planned/Actual Cost Deviation (CS)

End Level 3 Node: Planned/Actual Cost Deviation (CS)

Start Level 3 Node: Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR)

Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR)

End Level 3 Node: Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR)

Start Level 3 Node: Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR) 2

Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR) 2

End Level 3 Node: Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR) 2

Start Level 3 Node: Budget Proposal (Budget Category %)

Budget Proposal (Budget Category %)

End Level 3 Node: Budget Proposal (Budget Category %)

Start Level 3 Node: Budget Proposal (Periodic)

Budget Proposal (Periodic)

End Level 3 Node: Budget Proposal (Periodic)

Start Level 3 Node: Budget Proposal (Objects

Budget Proposal (Objects

End Level 3 Node: Budget Proposal (Objects

Start Level 3 Node: Budget Proposal (Simulated Costs)

Budget Proposal (Simulated Costs)

End Level 3 Node: Budget Proposal (Simulated Costs)

Start Level 3 Node: Budget Comparison (Actual Costs)

Budget Comparison (Actual Costs)

End Level 3 Node: Budget Comparison (Actual Costs)

Start Level 3 Node: Budget Comparison (Planned Costs)

Budget Comparison (Planned Costs)

End Level 3 Node: Budget Comparison (Planned Costs)

Start Level 3 Node: Budget Check (Budget)

Budget Check (Budget)

End Level 3 Node: Budget Check (Budget)

Start Level 3 Node: Budget Check (Planned Costs)

Budget Check (Planned Costs)

End Level 3 Node: Budget Check (Planned Costs)

Start Level 3 Node: Actual Costs Comparison (Zero-Based)

Actual Costs Comparison (Zero-Based)

End Level 3 Node: Actual Costs Comparison (Zero-Based)

Start Level 3 Node: Actual Costs Comparison (History-Based)

Actual Costs Comparison (History-Based)

End Level 3 Node: Actual Costs Comparison (History-Based)

Start Level 2 Node: InfoCubes

End Level 2 Node: InfoCubes

Start Level 3 Node: Notifications

End Level 3 Node: Notifications

Start Level 3 Node: Notifications - Activities

Notifications - Activities

End Level 3 Node: Notifications - Activities

Start Level 3 Node: Notifications - Tasks

Notifications - Tasks

End Level 3 Node: Notifications - Tasks

Start Level 3 Node: Notifications - Items

Notifications - Items

End Level 3 Node: Notifications - Items

Start Level 3 Node: Notifications - Causes

Notifications - Causes

End Level 3 Node: Notifications - Causes

Start Level 3 Node: Service Orders

End Level 3 Node: Service Orders

Start Level 3 Node: Service Orders - Operations

Service Orders - Operations

End Level 3 Node: Service Orders - Operations

Start Level 3 Node: Service Orders: Costs and Allocation

Service Orders: Costs and Allocation

End Level 3 Node: Service Orders: Costs and Allocation

Start Level 3 Node: Simulated Maintenance Costs

Simulated Maintenance Costs

End Level 3 Node: Simulated Maintenance Costs

Start Level 3 Node: Budget Data for Plant Maintenance (Transactional)

Budget Data for Plant Maintenance (Transactional)

End Level 3 Node: Budget Data for Plant Maintenance (Transactional)

Start Level 3 Node: Plant Maintenance Budget Data (MultiProvider)

Plant Maintenance Budget Data (MultiProvider)

End Level 3 Node: Plant Maintenance Budget Data (MultiProvider)

Start Level 2 Node: ODS Objects

End Level 2 Node: ODS Objects

Start Level 3 Node: Downtime Notification

Downtime Notification

End Level 3 Node: Downtime Notification

Start Level 3 Node: Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR)

Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR)

End Level 3 Node: Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR)

Start Level 2 Node: DataSources

End Level 2 Node: DataSources

Start Level 3 Node: Notification Number 2 (with Stability Study Fields)

Notification Number 2 (with Stability Study Fields)

End Level 3 Node: Notification Number 2 (with Stability Study Fields)

Start Level 3 Node: Maintenance Item Attribute

Maintenance Item Attribute

End Level 3 Node: Maintenance Item Attribute

Start Level 3 Node: Maintenance Item Text

Maintenance Item Text

End Level 3 Node: Maintenance Item Text

Start Level 3 Node: Task List Attributes

Task List Attributes

End Level 3 Node: Task List Attributes

Start Level 3 Node: Task List Text

End Level 3 Node: Task List Text

Start Level 3 Node: Plant Maintenance Planned Costs

Plant Maintenance Planned Costs

End Level 3 Node: Plant Maintenance Planned Costs

Start Level 2 Node: InfoSources

End Level 2 Node: InfoSources

Start Level 3 Node: Service Orders

End Level 3 Node: Service Orders

Start Level 3 Node: Service Orders - Operations

Service Orders - Operations

End Level 3 Node: Service Orders - Operations

Start Level 3 Node: Service Orders: Costs and Allocation

Service Orders: Costs and Allocation

End Level 3 Node: Service Orders: Costs and Allocation

Start Level 3 Node: Maintenance Item

Maintenance Item

End Level 3 Node: Maintenance Item

Start Level 3 Node: Task List

End Level 3 Node: Task List

Start Level 3 Node: Plant Maintenance Planned Costs

Plant Maintenance Planned Costs

End Level 3 Node: Plant Maintenance Planned Costs

Start Level 3 Node: Maintenance Item Attributes

Maintenance Item Attributes

End Level 3 Node: Maintenance Item Attributes

Start Level 3 Node: Maintenance Task List Attributes

Maintenance Task List Attributes

End Level 3 Node: Maintenance Task List Attributes

Start Level 2 Node: Characteristics

Characteristics

End Level 2 Node: Characteristics

Start Level 3 Node: Budget Category

Budget Category

End Level 3 Node: Budget Category

Start Level 3 Node: Budgeting Method

Budgeting Method

End Level 3 Node: Budgeting Method

Start Level 3 Node: Budget Use

End Level 3 Node: Budget Use

Start Level 3 Node: Plan Scenario

End Level 3 Node: Plan Scenario

Start Level 3 Node: Key Figure Category

Key Figure Category

End Level 3 Node: Key Figure Category

Start Level 3 Node: Planning Scenario

Planning Scenario

End Level 3 Node: Planning Scenario

Start Level 2 Node: Process Chains

End Level 2 Node: Process Chains

Start Level 3 Node: Process Chain: Initialization for MTTR and MTBR

Process Chain: Initialization for MTTR and MTBR

End Level 3 Node: Process Chain: Initialization for MTTR and MTBR

Start Level 3 Node: Process Chain: Delta Upload for MTTR and MTBR

Process Chain: Delta Upload for MTTR and MTBR

End Level 3 Node: Process Chain: Delta Upload for MTTR and MTBR