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Characteristic IC: Second Employee in Interaction Center  Locate the document in its SAP Library structure

Technical name: 0CRM_AGNT2

Use

If a connection is forwarded to another agent, this characteristic contains the details of that second employee.

Technical data

Available as from Release

CRM 3.0

Reference Characteristic

0BPARTNER

External hierarchy

Business partner

Compounding

N/A

 

Display Attributes

InfoObject

Description

0BP_CAT

Business partner category

0BP_GROUP

Business partner group

0BP_EXTERN

BP number in external system

0NAME_ORG1

BP: Name 1 of organization

0NAME_ORG2

BP: Name 2 of organization

0NAME_ORG3

BP: Name 3 of organization

0NAME_ORG4

BP: Name 4 of organization

0COMPANY

Company

0LEGALFORM

Legal form of company

0IND_CODE

Industry sector

0BP_LSTNAME

BP: Person’s surname

0BP_FSTNAME

BP: Person’s first name

0BP_SECNAME

BP: Second surname

0BP_BTHNAME

BP: Birth name of person

0BP_MDLNAME

BP: Middle or second first name of person

0BP_ACTITL1

First academic title

0BP_ACTITL2

Second academic title

0TITLE_SPPL

Supplement, for example, peerage

0GENDER

Sex

0BP_MAR_STA

BP: Family status

0NATION

Nationality

0BPPOSITION

Position of business partner

0BP_GRPTYPE

BP: Group type

0BP_GRPNAM1

BP: Name 1 (group)

0BP_GRPNAM2

BP: Name 2 (group)

0BP_CONTACT

BP: Contact permission

0DBDUNS_NUM

D-U-N-S number

0CREATEDBY

Name of employee who added object

0CREATEDON

Date on which object was created

0CREA_TIME

Time at which object was created

0CHANGEDBY

Changed by

0CH_ON

Date of last change

0CH_AT

Time of last change

0REGIO_GRP

BAS: Grouping of regional structure

0CITY_1

BAS: City

0CITY_2

BAS: City area

0CITY_CODE

BAS: Coding of city for location and street file

0CITYP_CODE

BAS: Coding of city area for location and street file

0POSTALCODE

BAS: Postal code

0POSTCD_BOX

BAS: Postbox postal code

0POSTCD_COM

BAS: Company postal code (for large customers)

0POSTCD_GIS

BAS: Postal code (geo-relevant)

0POBOX

Postbox

0POBOX_LOC

BAS: Postbox location

0COUNTRY

Country key

0POBOX_REG

BAS: Postbox region

0POBOX_CTY

BAS: Postbox country

0TRANSPZONE

BAS: Transportation zone, to or from which deliveries are made

0STREET60

BAS: Street

0STREET_COD

BAS: Coding of street for location and street file

0HOUSE_NUM1

BAS: House number

0HOUSE_NUM2

BAS: House number supplement

0STR_SUPPL1

BAS: Street 2

0STR_SUPPL2

BAS: Street 3

0STR_SUPPL3

BAS: Street 4

0STR_SUPPL4

BAS: Street 5

0BUILDING20

BAS: Building (number or abbreviation)

0FLOOR10

BAS: Floor in building

0ROOM_NUM

BAS: Apartment number, apartment, room

0LANGU

Language key

0REGION

Region (federal state, province, county)

0TEL_NUMBER

BAS: First telephone number

0FAX_NUMBER

BAS: First fax number: code + extension

0EMAIL_ADDR

Internet mail address

0TIME_ZONE

BAS: Time zone of address

0TAXJURCODE

BAS: Tax Jurisdiction Code

0CRM_F_COMP

CRM: BP is competitor

0CRM_F_PROS

CRM: BP is prospect

0CRM_F_CONS

CRM: BP is consumer

0CRM_F_CUST

CRM: BP is customer

0CRM_F_CODC

CRM: BP is cash-on-delivery customer

0CRM_CUSSIN

CRM: BP is customer since

0CUSTOMER

Customer number

0VENDOR

Vendor

0PLANT

Plant

0BBP_MIN_EX

Expiry date of minority status

0BBP_MINOWN

Minority status

0BBP_QSDAT

Validity date of certification

0BBP_QSSYS

Quality Management System

0BBP_WOM_EX

End of period for woman-owned company

0BBP_WOMOWN

Women-owned

0SRM_STH

SRM: BP is stakeholder

0REMARK

Comment

0LONGITUDE

Longitude of geo-location

0LATITUDE

Latitude of geo-location

0ALTITUDE

Altitude of geo-location

0SRCID

Data source ID of geo-location

0PRECISID

Precision of geo-location

0APO_LOCNO

APO location

0USER_SYST

System of user name

0USER_NAME

User name

0ORGUNIT

Organizational unit

0BBP_BUYID

Buyer ID

0BBP_F_VEND

CRM: BP is vendor

0BBP_SYS_VD

Source system of vendor

0ABC_CLASS

ABC class

0C_RANK

Customer ranking

0C_CREDIT

Credit standing

0C_LOYALTY

Customer loyalty

0CURRENCY

Currency key

0CLTV

Customer-Lifetime-Value

0CRM_RFMSEG

RFM segment

0CRM_RFM_RR

Response rate for forecast

0LOGSYS

Source system

 

 

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