CRM Service - Workbooks 

Technical name: SAP_BW_SERV_WORKBOOKS

Tasks

This role contains all of the query workbooks for BW Content in the area of Service. The folder structure of the role corresponds with the perspectives of the Balance Scorecard, and enables you to find workbooks quickly.

Activities

Service Plan Analysis

·        Resource Requirements and Service Volume

·        Resource Requirements and Service Volume (Order Level)

·        Comparison of Service Plan Simulations

Service Performance Analysis - Financial Perspective

·        Profit Analysis: Item Data

·        Business Volumes: Item Data

·        Business Volumes: Header Data

·        Order Volumes: Item Data

·        Order Volumes: Header Data

·        Average Order Volumes

·        Service Order and Confirmation Controlling: Item Data

·        Service Order and Confirmation Controlling: Header Data

·        Contract Controlling: Item Data

·        Contract Controlling: Header Data

·        Operative Business Volumes

·        Variance Analysis: Total

·        Variance Analysis: Header Data

·        Variance Analysis: Item Data

·        Overall Controlling

·        Overall Controlling: Item Data

·        Overall Controlling: Header Data

Service Performance Analysis - Internal Processes

·        Cancelled Service Contracts

·        Document Status and Priority: Header Data

·        Changes in Number of Contracts, Service Orders, and Confirmations

·        Open Service Orders and Confirmations

·        Processing Volumes

·        Contracts for Service Manager

·        Product-Related Service Contracts

·        Document Status and Priority: Item Data

·        Open/Not Yet Released Service Contracts

Service Performance Analysis - Customer Perspective

·        Active/Non-Active Customers

·        Overall Customer Status

·        Customer Order History

·        Complaint Ratio

·        Complaints Analysis

·        Delayed Services/Order Value

·        Delayed Services/Services On Schedule

·        Installed Base Analysis by Business Partner