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Characteristic IC Interaction Statistics: Number of Connection Step  Locate the document in its SAP Library structure

Technical name: 0CRM_STPNO

Use

Each connection made to an Interaction Center comprises several steps, such as ringing, queue waiting and talking to an employee. Each of these steps is numbered in sequence and this characteristic contains the step number for each connection.

Technical data

Available as from Release

CRM 3.0

Reference Characteristic

N/A

External hierarchy

N/A

Compounding

N/A
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