Start Level 1 Node: Employee Interaction Center (EIC)Employee Interaction Center (EIC)End Level 1 Node: Employee Interaction Center (EIC)
   Start Level 2 Node: RolesRolesEnd Level 2 Node: Roles
      Start Level 3 Node: Employee Interaction Center (EIC) ManagerEmployee Interaction Center (EIC) ManagerEnd Level 3 Node: Employee Interaction Center (EIC) Manager
   Start Level 2 Node: QueriesQueriesEnd Level 2 Node: Queries
      Start Level 3 Node: Employee Interaction Center (EIC) ActivitiesEmployee Interaction Center (EIC) ActivitiesEnd Level 3 Node: Employee Interaction Center (EIC) Activities
         Start Level 4 Node: Activity Volume and Channel DistributionActivity Volume and Channel DistributionEnd Level 4 Node: Activity Volume and Channel Distribution
         Start Level 4 Node: Activity Volume OverviewActivity Volume OverviewEnd Level 4 Node: Activity Volume Overview
         Start Level 4 Node: Activity Completion Overview (Quarterly/Monthly)Activity Completion Overview (Quarterly/Monthly)End Level 4 Node: Activity Completion Overview (Quarterly/Monthly)
         Start Level 4 Node: Activity Target Group Overview (Quarterly/Monthly)Activity Target Group Overview (Quarterly/Monthly)End Level 4 Node: Activity Target Group Overview (Quarterly/Monthly)
         Start Level 4 Node: Agent Performance OverviewAgent Performance OverviewEnd Level 4 Node: Agent Performance Overview
         Start Level 4 Node: Service Level Agreement (SLA) Target OverviewService Level Agreement (SLA) Target OverviewEnd Level 4 Node: Service Level Agreement (SLA) Target Overview
         Start Level 4 Node: Average Completion Time Overview (Quarterly/Monthly)Average Completion Time Overview (Quarterly/Monthly)End Level 4 Node: Average Completion Time Overview (Quarterly/Monthly)
         Start Level 4 Node: Tier Escalation OverviewTier Escalation OverviewEnd Level 4 Node: Tier Escalation Overview
         Start Level 4 Node: Tier Closing RateTier Closing RateEnd Level 4 Node: Tier Closing Rate
         Start Level 4 Node: External Forwarding OverviewExternal Forwarding OverviewEnd Level 4 Node: External Forwarding Overview
         Start Level 4 Node: Service Level Agreement (SLA) Violation OverviewService Level Agreement (SLA) Violation OverviewEnd Level 4 Node: Service Level Agreement (SLA) Violation Overview
         Start Level 4 Node: Service Level Agreement (SLA) Compliance OverviewService Level Agreement (SLA) Compliance OverviewEnd Level 4 Node: Service Level Agreement (SLA) Compliance Overview
         Start Level 4 Node: Activity Status OverviewActivity Status OverviewEnd Level 4 Node: Activity Status Overview
      Start Level 3 Node: Customer Satisfaction ReportsCustomer Satisfaction ReportsEnd Level 3 Node: Customer Satisfaction Reports
         Start Level 4 Node: Customer Satisfaction OverviewCustomer Satisfaction OverviewEnd Level 4 Node: Customer Satisfaction Overview
         Start Level 4 Node: Customer Satisfaction Results (Quarterly/Monthly)Customer Satisfaction Results (Quarterly/Monthly)End Level 4 Node: Customer Satisfaction Results (Quarterly/Monthly)
         Start Level 4 Node: Customer Satisfaction by CategoryCustomer Satisfaction by CategoryEnd Level 4 Node: Customer Satisfaction by Category
   Start Level 2 Node: MultiProvidersMultiProvidersEnd Level 2 Node: MultiProviders
      Start Level 3 Node: Employee Interaction Center (EIC) ActivitiesEmployee Interaction Center (EIC) ActivitiesEnd Level 3 Node: Employee Interaction Center (EIC) Activities
   Start Level 2 Node: InfoSetsInfoSetsEnd Level 2 Node: InfoSets
      Start Level 3 Node: EIC Activities and Customer Satisfaction AppraisalsEIC Activities and Customer Satisfaction AppraisalsEnd Level 3 Node: EIC Activities and Customer Satisfaction Appraisals
   Start Level 2 Node: InfoCubesInfoCubesEnd Level 2 Node: InfoCubes
      Start Level 3 Node: Employee Interaction Center (EIC) ActivitiesEmployee Interaction Center (EIC) ActivitiesEnd Level 3 Node: Employee Interaction Center (EIC) Activities
   Start Level 2 Node: DataStore ObjectsDataStore ObjectsEnd Level 2 Node: DataStore Objects
      Start Level 3 Node: Employee Interaction Center (EIC) ActivitiesEmployee Interaction Center (EIC) ActivitiesEnd Level 3 Node: Employee Interaction Center (EIC) Activities
   Start Level 2 Node: InfoSourcesInfoSourcesEnd Level 2 Node: InfoSources
      Start Level 3 Node: Employee Interaction Center (EIC) Activity Transaction DataEmployee Interaction Center (EIC) Activity Transaction DataEnd Level 3 Node: Employee Interaction Center (EIC) Activity Transaction Data
   Start Level 2 Node: Key FiguresKey FiguresEnd Level 2 Node: Key Figures
      Start Level 3 Node: Net Execution Time in DaysNet Execution Time in DaysEnd Level 3 Node: Net Execution Time in Days
      Start Level 3 Node: Net Execution Time in HoursNet Execution Time in HoursEnd Level 3 Node: Net Execution Time in Hours
      Start Level 3 Node: Net Execution Time in MinutesNet Execution Time in MinutesEnd Level 3 Node: Net Execution Time in Minutes
      Start Level 3 Node: Activity VolumeActivity VolumeEnd Level 3 Node: Activity Volume
   Start Level 2 Node: CharacteristicsCharacteristicsEnd Level 2 Node: Characteristics
      Start Level 3 Node: Activity CategoryActivity CategoryEnd Level 3 Node: Activity Category
      Start Level 3 Node: Activity Contact ChannelActivity Contact ChannelEnd Level 3 Node: Activity Contact Channel
      Start Level 3 Node: Activity ContractActivity ContractEnd Level 3 Node: Activity Contract
      Start Level 3 Node: Activity CreatorActivity CreatorEnd Level 3 Node: Activity Creator
      Start Level 3 Node: Activity Creator Agent IDActivity Creator Agent IDEnd Level 3 Node: Activity Creator Agent ID
      Start Level 3 Node: Activity Creator Organizational (Org.) UnitActivity Creator Organizational (Org.) UnitEnd Level 3 Node: Activity Creator Organizational (Org.) Unit
      Start Level 3 Node: Activity Follow-up ModeActivity Follow-up ModeEnd Level 3 Node: Activity Follow-up Mode
      Start Level 3 Node: Activity Follow-up ReasonActivity Follow-up ReasonEnd Level 3 Node: Activity Follow-up Reason
      Start Level 3 Node: Activity Follow-up TypeActivity Follow-up TypeEnd Level 3 Node: Activity Follow-up Type
      Start Level 3 Node: Activity IDActivity IDEnd Level 3 Node: Activity ID
      Start Level 3 Node: Initial ContactInitial ContactEnd Level 3 Node: Initial Contact
      Start Level 3 Node: Initial Follow up to High TierInitial Follow up to High TierEnd Level 3 Node: Initial Follow up to High Tier
      Start Level 3 Node: Activity OwnerActivity OwnerEnd Level 3 Node: Activity Owner
      Start Level 3 Node: Activity Owner Agent IDActivity Owner Agent IDEnd Level 3 Node: Activity Owner Agent ID
      Start Level 3 Node: Activity Owner Organizational (Org.) UnitActivity Owner Organizational (Org.) UnitEnd Level 3 Node: Activity Owner Organizational (Org.) Unit
      Start Level 3 Node: Activity PriorityActivity PriorityEnd Level 3 Node: Activity Priority
      Start Level 3 Node: Activity ProcessorActivity ProcessorEnd Level 3 Node: Activity Processor
      Start Level 3 Node: Activity Processor Agent IDActivity Processor Agent IDEnd Level 3 Node: Activity Processor Agent ID
      Start Level 3 Node: Activity Processor Organizational (Org.) UnitActivity Processor Organizational (Org.) UnitEnd Level 3 Node: Activity Processor Organizational (Org.) Unit
      Start Level 3 Node: Activity Subcategory 1Activity Subcategory 1End Level 3 Node: Activity Subcategory 1
      Start Level 3 Node: Activity Subcategory 2Activity Subcategory 2End Level 3 Node: Activity Subcategory 2
      Start Level 3 Node: Activity Subcategory 3Activity Subcategory 3End Level 3 Node: Activity Subcategory 3
      Start Level 3 Node: Activity Subcategory 4Activity Subcategory 4End Level 3 Node: Activity Subcategory 4
      Start Level 3 Node: Affected Employee Person IDAffected Employee Person IDEnd Level 3 Node: Affected Employee Person ID
      Start Level 3 Node: Calendar Day for Completion DateCalendar Day for Completion DateEnd Level 3 Node: Calendar Day for Completion Date
      Start Level 3 Node: Calendar Month of Completion DateCalendar Month of Completion DateEnd Level 3 Node: Calendar Month of Completion Date
      Start Level 3 Node: Calendar Quarter of Completion DateCalendar Quarter of Completion DateEnd Level 3 Node: Calendar Quarter of Completion Date
      Start Level 3 Node: Calendar Week of Completion DateCalendar Week of Completion DateEnd Level 3 Node: Calendar Week of Completion Date
      Start Level 3 Node: Calendar Year of Completion DateCalendar Year of Completion DateEnd Level 3 Node: Calendar Year of Completion Date
      Start Level 3 Node: Case Status Profile IDCase Status Profile IDEnd Level 3 Node: Case Status Profile ID
      Start Level 3 Node: Completion DateCompletion DateEnd Level 3 Node: Completion Date
      Start Level 3 Node: Creation DateCreation DateEnd Level 3 Node: Creation Date
      Start Level 3 Node: EIC Organizational (Org.) Unit Tier LevelEIC Organizational (Org.) Unit Tier LevelEnd Level 3 Node: EIC Organizational (Org.) Unit Tier Level
      Start Level 3 Node: Owner Tier LevelOwner Tier LevelEnd Level 3 Node: Owner Tier Level
      Start Level 3 Node: Owner Company CodeOwner Company CodeEnd Level 3 Node: Owner Company Code
      Start Level 3 Node: Owner Controlling Area of Master Cost CenterOwner Controlling Area of Master Cost CenterEnd Level 3 Node: Owner Controlling Area of Master Cost Center
      Start Level 3 Node: Owner Country IDOwner Country IDEnd Level 3 Node: Owner Country ID
      Start Level 3 Node: Owner Employee GroupOwner Employee GroupEnd Level 3 Node: Owner Employee Group
      Start Level 3 Node: Owner Employee SubgroupOwner Employee SubgroupEnd Level 3 Node: Owner Employee Subgroup
      Start Level 3 Node: Owner Master Cost CenterOwner Master Cost CenterEnd Level 3 Node: Owner Master Cost Center
      Start Level 3 Node: Owner NameOwner NameEnd Level 3 Node: Owner Name
      Start Level 3 Node: Owner Personnel AreaOwner Personnel AreaEnd Level 3 Node: Owner Personnel Area
      Start Level 3 Node: Owner Personnel SubareaOwner Personnel SubareaEnd Level 3 Node: Owner Personnel Subarea
      Start Level 3 Node: Processor Company CodeProcessor Company CodeEnd Level 3 Node: Processor Company Code
      Start Level 3 Node: Processor Controlling Area of Master Cost CenterProcessor Controlling Area of Master Cost CenterEnd Level 3 Node: Processor Controlling Area of Master Cost Center
      Start Level 3 Node: Processor Country IDProcessor Country IDEnd Level 3 Node: Processor Country ID
      Start Level 3 Node: Processor Employee GroupProcessor Employee GroupEnd Level 3 Node: Processor Employee Group
      Start Level 3 Node: Processor Employee SubgroupProcessor Employee SubgroupEnd Level 3 Node: Processor Employee Subgroup
      Start Level 3 Node: Processor Master Cost CenterProcessor Master Cost CenterEnd Level 3 Node: Processor Master Cost Center
      Start Level 3 Node: Processor NameProcessor NameEnd Level 3 Node: Processor Name
      Start Level 3 Node: Processor Personnel AreaProcessor Personnel AreaEnd Level 3 Node: Processor Personnel Area
      Start Level 3 Node: Processor Personnel SubareaProcessor Personnel SubareaEnd Level 3 Node: Processor Personnel Subarea
      Start Level 3 Node: Processor Tier LevelProcessor Tier LevelEnd Level 3 Node: Processor Tier Level
      Start Level 3 Node: Service Level Agreement (SLA) Target Time in DaysService Level Agreement (SLA) Target Time in DaysEnd Level 3 Node: Service Level Agreement (SLA) Target Time in Days
      Start Level 3 Node: Service Level Agreement (SLA) Target Time in HoursService Level Agreement (SLA) Target Time in HoursEnd Level 3 Node: Service Level Agreement (SLA) Target Time in Hours
      Start Level 3 Node: Service Level Agreement (SLA) Target Time in MinutesService Level Agreement (SLA) Target Time in MinutesEnd Level 3 Node: Service Level Agreement (SLA) Target Time in Minutes
      Start Level 3 Node: Service Level Agreement (SLA) Violation FlagService Level Agreement (SLA) Violation FlagEnd Level 3 Node: Service Level Agreement (SLA) Violation Flag
      Start Level 3 Node: Semantics StatusSemantics StatusEnd Level 3 Node: Semantics Status
      Start Level 3 Node: Status CodeStatus CodeEnd Level 3 Node: Status Code
   Start Level 2 Node: DataSourcesDataSourcesEnd Level 2 Node: DataSources
      Start Level 3 Node: Employee Interaction Center (EIC) ActivityEmployee Interaction Center (EIC) ActivityEnd Level 3 Node: Employee Interaction Center (EIC) Activity
         Start Level 4 Node: Employee Interaction Center (EIC) ActivitiesEmployee Interaction Center (EIC) ActivitiesEnd Level 4 Node: Employee Interaction Center (EIC) Activities
         Start Level 4 Node: Activity CategoriesActivity CategoriesEnd Level 4 Node: Activity Categories
         Start Level 4 Node: Activity ContactActivity ContactEnd Level 4 Node: Activity Contact
         Start Level 4 Node: Activity Contact ChannelActivity Contact ChannelEnd Level 4 Node: Activity Contact Channel
         Start Level 4 Node: Activity Follow upActivity Follow upEnd Level 4 Node: Activity Follow up
         Start Level 4 Node: Activity Follow-up TypeActivity Follow-up TypeEnd Level 4 Node: Activity Follow-up Type
         Start Level 4 Node: Activity Follow-up ModeActivity Follow-up ModeEnd Level 4 Node: Activity Follow-up Mode
         Start Level 4 Node: Activity PriorityActivity PriorityEnd Level 4 Node: Activity Priority
         Start Level 4 Node: Activity Semantics StatusActivity Semantics StatusEnd Level 4 Node: Activity Semantics Status
         Start Level 4 Node: Activity StatusActivity StatusEnd Level 4 Node: Activity Status
         Start Level 4 Node: Activity StatusActivity StatusEnd Level 4 Node: Activity Status
         Start Level 4 Node: Employee Interaction Center (EIC) OrganizationEmployee Interaction Center (EIC) OrganizationEnd Level 4 Node: Employee Interaction Center (EIC) Organization
         Start Level 4 Node: Employee Interaction Center (EIC) Organization Tier LevelEmployee Interaction Center (EIC) Organization Tier LevelEnd Level 4 Node: Employee Interaction Center (EIC) Organization Tier Level
         Start Level 4 Node: Follow-up ReasonFollow-up ReasonEnd Level 4 Node: Follow-up Reason
         Start Level 4 Node: Service Level Agreement (SLA) ContractService Level Agreement (SLA) ContractEnd Level 4 Node: Service Level Agreement (SLA) Contract
      Start Level 3 Node: Employee Interaction Center (EIC) Customer Satisfaction SurveyEmployee Interaction Center (EIC) Customer Satisfaction SurveyEnd Level 3 Node: Employee Interaction Center (EIC) Customer Satisfaction Survey
         Start Level 4 Node: Appraisee (Employee Interaction Center (EIC) Application)Appraisee (Employee Interaction Center (EIC) Application)End Level 4 Node: Appraisee (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Document Data (Employee Interaction Center (EIC) Application)Document Data (Employee Interaction Center (EIC) Application)End Level 4 Node: Document Data (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Criteria (Employee Interaction Center (EIC) Application)Criteria (Employee Interaction Center (EIC) Application)End Level 4 Node: Criteria (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Criteria Group (Employee Interaction Center (EIC) Application)Criteria Group (Employee Interaction Center (EIC) Application)End Level 4 Node: Criteria Group (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Document (Employee Interaction Center (EIC) Application)Document (Employee Interaction Center (EIC) Application)End Level 4 Node: Document (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Document Data (Employee Interaction Center (EIC) Application)Document Data (Employee Interaction Center (EIC) Application)End Level 4 Node: Document Data (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Row Number (Employee Interaction Center (EIC) Application)Row Number (Employee Interaction Center (EIC) Application)End Level 4 Node: Row Number (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Status (Employee Interaction Center (EIC) Application)Status (Employee Interaction Center (EIC) Application)End Level 4 Node: Status (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Substatus (Employee Interaction Center (EIC) Application)Substatus (Employee Interaction Center (EIC) Application)End Level 4 Node: Substatus (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Templates (Employee Interaction Center (EIC) Application)Templates (Employee Interaction Center (EIC) Application)End Level 4 Node: Templates (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Value Lists (Employee Interaction Center (EIC) Application)Value Lists (Employee Interaction Center (EIC) Application)End Level 4 Node: Value Lists (Employee Interaction Center (EIC) Application)
         Start Level 4 Node: Values (Employee Interaction Center (EIC) Application)Values (Employee Interaction Center (EIC) Application)End Level 4 Node: Values (Employee Interaction Center (EIC) Application)