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 Maintenance Order


Detailed planning assistance for maintenance tasks to be performed.

Note Note

In the following documentation, the maintenance order is simply referred to as "order", when it is clear from the context that a maintenance order (PM order) is meant.

End of the note.

Special order types are the investment order , the calibration order and the refurbishment order .


You can use an order to:

  • Plan tasks in detail with regard to type, scope, dates and resources

  • Monitor the execution of tasks

  • Define rules for account assignment, settlement and budgets

  • Enter, assign and settle the costs which arise from tasks

You can process an order internally , that is, have it processed by your own employees, or you can process an order externally , that is, assign it to another company for processing.

You can create an order with or without reference to the notification. It is possible to assign the order subsequently to one or more notifications.

You can also assign an order to each of the following:

The order data is entered in the maintenance history and is extremely important for evaluations and future planning.


An order consists of:

An order contains operations that describe the individual work steps. For greater detail, operations can be divided into sub-operations.

Operations can be performed sequentially, in parallel or overlapping. Their sequence is defined in relationships. Operations and sub-operations can be processed internally or externally.

An operation or sub-operation to be processed internally is assigned to a work center, which is responsible for its execution. The necessary capacity requirements can be planned for performing the operation or sub-operation.

Using the "worklist for notifications" for a maintenance or service order, you can group together similar notifications for processing. For more information, see Completion Confirmation .

For complex and extensive maintenance work, several lower-level orders can be assigned to one order. In this way, order hierarchies can be created.