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 Configuring E-Mail NotificationLocate this document in the navigation structure

Use

Use this procedure to configure the user management engine (UME) to notify users and administrators about specific events by e-mail.

More information: Notification by E-Mail .

Prerequisites
  • If you change the host name of the SMTP server, you must restart SAP NetWeaver Application Server (AS) Java. Plan for the required downtime while the AS Java restarts.
  • You have an active Simple Mail Transport Protocol (SMTP) server in your network.
  • Some events which generate notification e-mails only occur if you configure the UME to support them. This includes the following types of notifications:
    • Notification for successful self-registration.
    • Notification for company membership requests.
    • Notification for logon help and password reset.
      Tip

      The system can generate an e-mail notification for when a user successfully registers him or her self. However, if the self-registration feature is not enabled, no user can receive such a notification. The self-registration screen is not available to use, so the successful self-registration event can never occur.

More information:

 

Procedure
  1. Start user management configuration.

    More information: Configuring User Management .

  2. Choose the Notification E-Mails tab.
  3. Choose the Modify Configuration pushbutton.
  4. On the Notification E-Mails tab, enter the host name of the SMTP server in the Host Name of the SMTP Server field.

    Separate multiple SMTP server entries with a semicolon (; ).

    Note

    Make sure that the SMTP server that you enter accepts e-mails from and sends e-mails to all domains that users may have in your environment. It is important that administrators have an e-mail address that the STMP server accepts.

  5. Enter the default system e-mail addresses.

    These e-mail addresses must be valid as the system uses these addresses as destinations to send e-mails to. For example, system@example.com .

Settings for Default System E-Mail Addresses

Setting Description

System

This setting is required. The system uses this e-mail address if the sender or the recipient does not have an e-mail address in his or her user profile.

Central Administrator

This e-mail address appears as the sender in notification mails sent from the administrator or system to a user (for example, when the administrator resets a user password). When users send notification e-mails to administrators, the e-mails are sent to this e-mail address.

Use this setting to send all administrator requests to one central e-mail address, instead of sending the e-mail to several administrators, or to hide the e-mail address of individual administrators behind a central administrative e-mail address.

Workflow

This e-mail address appears as the sender in notification mails sent from a user to an administrator.

This enables administrators to sort notification e-mails into a separate folder by filtering their e-mails according to the sender address.

If you enter a value for this setting, it is important that the user ID appears in the text of the e-mail.

 

  1. Select the events for which you want the system to send e-mail notification.

Settings for E-Mail Notification Events

Setting Description

Self-Registration Successful

The system sends an e-mail from the administrator to the user, informing the user that self-registration was successful.

Administrator Creates New User

The system sends an e-mail is sent to the user when the administrator has created user's account.

Administrator Deletes User Account

The system sends an e-mail to the user when the administrator deletes the user's account.

Administrator Locks User Account

The system sends an e-mail to the user when the administrator locks the user's account.

Administrator Unlocks User Account

The system sends an e-mail to the user when the administrator unlocks the user's account.

Administrator Resets Password

The system sends an e-mail to users when the administrator resets their passwords.

Administrator Approves Membership Request

The system sends an e-mail to the user when the administrator approves a company user.

Administrator Denies Membership Request

The system sends an e-mail to the user when the administrator denies the user's application for a company user.

User Requests Membership (To Administrator)

The system sends an e-mail to the administrator when a user applies for a company user.

User Requests Password Reset

The system sends an e-mail to the administrator when a user does not fill out the password reset request form correctly. A user must provide user ID, first name, last name, and e-mail address to request a new password. If the first name, last name, or e-mail address do not match with the information stored for the user ID, the administrator receives a notification e-mail.

Import Function Creates New User

The system sends an e-mail to the user when the user's account is created by batch upload.

Import Function Updates User

The system sends an e-mail to the user when the user's account is updated by batch upload.

 

  1. Save your entries.
  2. Determine if you need to restart the AS Java.
    • If you changed the value of Host Name of the SMTP Server, you must restart the AS Java for the changes to take effect.
    • If you did not change the value of Host Name of the SMTP Server, the changes take effect immediately.
Result

The system sends e-mail notification when the defined events occur. You can customize the e-mail notification texts.

More information: Changing the Texts of Notification E-Mails .