Adapting Monitoring in the Alert Monitor 
You can adapt monitoring in the alert monitor to suit the requirements of your communication environment.
You can restrict the data collection methods to certain clients. Proceed as described in Restricting the Data Collection Method.
You can either change the standard monitors or create a new rules-based monitor. Proceed as described in Creating and Changing Monitors. Note that you can only access a monitor that you have created directly from SAPphone administration if you assign the monitor to the SAP Business Communication monitor set.