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Procedure documentationConfiguring Legacy Logon Help Locate this document in the navigation structure

 

When your business users logon on with logon ID and password, inevitably some forget their password. To help these users, you can enable a logon help link on the Welcome screen.

Caution Caution

This topic describes the Java Server Pages (JSP)-based application for logon help. In SAP NetWeaver Application Server (AS) Java SPS 12 a Web Dynpro application for logon help replaced the JSP-based application. Only use this procedure if you have upgraded from a previous release and want to continue to use the JSP-based application.

For more information, see Configuring Logon Help.

End of the caution.

If users supply the required information correctly, this application offers the following forms of logon help:

  • Users can reset their passwords

    The system sends the users a new password by e-mail.

  • Users can request help from the system administrator for all other problems.

    The user can enter a text message, which the system sends to the system administrator.

The following information is required:

  • Logon ID

  • E-Mail address

  • First name

  • Last name

Prerequisites

  • This procedure requires you to restart the AS Java, so you should plan for the required downtime while the AS Java restarts.

  • You have configured e-mail notification. Without e-mail notification, business users cannot receive new passwords.

    For more information, see Configuring E-Mail Notification.

Procedure

  1. Configure the required user management engine (UME) properties.

    For more information about editing UME properties, see Editing UME Properties.

    Set the UME property ume.logon.logon_help to TRUE.

    Caution Caution

    Any user with the UME action Logon_Help uses the Web Dynpro-based logon help regardless of the setting of this property.

    End of the caution.

  2. Restart the AS Java.