Start Level 1 Node: Service Request ManagementService Request ManagementEnd Level 1 Node: Service Request Management
   Start Level 2 Node: IT Service ManagementIT Service ManagementEnd Level 2 Node: IT Service Management
      Start Level 3 Node: IT ItemIT ItemEnd Level 3 Node: IT Item
   Start Level 2 Node: Service RequestService RequestEnd Level 2 Node: Service Request
      Start Level 3 Node: IncidentIncidentEnd Level 3 Node: Incident
      Start Level 3 Node: ProblemProblemEnd Level 3 Node: Problem
      Start Level 3 Node: Request for ChangeRequest for ChangeEnd Level 3 Node: Request for Change
   Start Level 2 Node: Item DeterminationItem DeterminationEnd Level 2 Node: Item Determination
   Start Level 2 Node: Business ContextBusiness ContextEnd Level 2 Node: Business Context
   Start Level 2 Node: Setting up Service Request TransactionsSetting up Service Request TransactionsEnd Level 2 Node: Setting up Service Request Transactions
   Start Level 2 Node: Information FlowInformation FlowEnd Level 2 Node: Information Flow
      Start Level 3 Node: Gathering Information about Contacts and CustomersGathering Information about Contacts and CustomersEnd Level 3 Node: Gathering Information about Contacts and Customers
      Start Level 3 Node: Notification FrameworkNotification FrameworkEnd Level 3 Node: Notification Framework
         Start Level 4 Node: SubscribingSubscribingEnd Level 4 Node: Subscribing
         Start Level 4 Node: Technical Processing of SubscriptionsTechnical Processing of SubscriptionsEnd Level 4 Node: Technical Processing of Subscriptions
         Start Level 4 Node: Administrating the Notification FrameworkAdministrating the Notification FrameworkEnd Level 4 Node: Administrating the Notification Framework
         Start Level 4 Node: Customizing of Notification FrameworkCustomizing of Notification FrameworkEnd Level 4 Node: Customizing of Notification Framework
         Start Level 4 Node: Authorization Concept for the Notification FrameworkAuthorization Concept for the Notification FrameworkEnd Level 4 Node: Authorization Concept for the Notification Framework
      Start Level 3 Node: Sending E-MailsSending E-MailsEnd Level 3 Node: Sending E-Mails
      Start Level 3 Node: Bulletin BoardBulletin BoardEnd Level 3 Node: Bulletin Board
         Start Level 4 Node: Editing BulletinsEditing BulletinsEnd Level 4 Node: Editing Bulletins
         Start Level 4 Node: Mass Processing of BulletinsMass Processing of BulletinsEnd Level 4 Node: Mass Processing of Bulletins
         Start Level 4 Node: Customizing of Bulletin BoardCustomizing of Bulletin BoardEnd Level 4 Node: Customizing of Bulletin Board
         Start Level 4 Node: Bulleting Board AuthorizationsBulleting Board AuthorizationsEnd Level 4 Node: Bulleting Board Authorizations
   Start Level 2 Node: Monitoring Service RequestsMonitoring Service RequestsEnd Level 2 Node: Monitoring Service Requests
      Start Level 3 Node: Searching for Service RequestsSearching for Service RequestsEnd Level 3 Node: Searching for Service Requests
      Start Level 3 Node: Transaction RankingTransaction RankingEnd Level 3 Node: Transaction Ranking
   Start Level 2 Node: Processing Service RequestsProcessing Service RequestsEnd Level 2 Node: Processing Service Requests
      Start Level 3 Node: Forwarding Service RequestsForwarding Service RequestsEnd Level 3 Node: Forwarding Service Requests
      Start Level 3 Node: Creating Follow-Up Service RequestsCreating Follow-Up Service RequestsEnd Level 3 Node: Creating Follow-Up Service Requests
      Start Level 3 Node: Fast Access to Actions on Service RequestsFast Access to Actions on Service RequestsEnd Level 3 Node: Fast Access to Actions on Service Requests
      Start Level 3 Node: ChecklistChecklistEnd Level 3 Node: Checklist
         Start Level 4 Node: Customizing of ChecklistsCustomizing of ChecklistsEnd Level 4 Node: Customizing of Checklists
         Start Level 4 Node: Calculation of Checklist Step DurationCalculation of Checklist Step DurationEnd Level 4 Node: Calculation of Checklist Step Duration
         Start Level 4 Node: Automatic Checklist DeterminationAutomatic Checklist DeterminationEnd Level 4 Node: Automatic Checklist Determination
      Start Level 3 Node: Text Management in Service RequestsText Management in Service RequestsEnd Level 3 Node: Text Management in Service Requests
         Start Level 4 Node: Editing NotesEditing NotesEnd Level 4 Node: Editing Notes
         Start Level 4 Node: Handling NotesHandling NotesEnd Level 4 Node: Handling Notes
      Start Level 3 Node: Visibility of AttachmentsVisibility of AttachmentsEnd Level 3 Node: Visibility of Attachments
      Start Level 3 Node: Processing LogProcessing LogEnd Level 3 Node: Processing Log
   Start Level 2 Node: Management of ObjectivesManagement of ObjectivesEnd Level 2 Node: Management of Objectives
      Start Level 3 Node: Management of Processing TimesManagement of Processing TimesEnd Level 3 Node: Management of Processing Times
         Start Level 4 Node: Processing TimeProcessing TimeEnd Level 4 Node: Processing Time
         Start Level 4 Node: Determination of Response TimesDetermination of Response TimesEnd Level 4 Node: Determination of Response Times
         Start Level 4 Node: Example: Applying Response Times to the Availability TimesExample: Applying Response Times to the Availability TimesEnd Level 4 Node: Example: Applying Response Times to the Availability Times
         Start Level 4 Node: Evaluation of ThresholdsEvaluation of ThresholdsEnd Level 4 Node: Evaluation of Thresholds
         Start Level 4 Node: Adaption of Time Calculation RulesAdaption of Time Calculation RulesEnd Level 4 Node: Adaption of Time Calculation Rules
         Start Level 4 Node: Standard Checks and CalculationsStandard Checks and CalculationsEnd Level 4 Node: Standard Checks and Calculations
         Start Level 4 Node: Configure the User InterfaceConfigure the User InterfaceEnd Level 4 Node: Configure the User Interface
      Start Level 3 Node: Service Level Agreements (SLA)Service Level Agreements (SLA)End Level 3 Node: Service Level Agreements (SLA)
         Start Level 4 Node: Service Level Agreement (SLA) DeterminationService Level Agreement (SLA) DeterminationEnd Level 4 Node: Service Level Agreement (SLA) Determination
         Start Level 4 Node: Service Level Metrics (SLA Metrics)Service Level Metrics (SLA Metrics)End Level 4 Node: Service Level Metrics (SLA Metrics)
      Start Level 3 Node: Duration and Date Recording for Service RequestsDuration and Date Recording for Service RequestsEnd Level 3 Node: Duration and Date Recording for Service Requests
      Start Level 3 Node: Time RecordingTime RecordingEnd Level 3 Node: Time Recording
      Start Level 3 Node: Escalation of Service RequestsEscalation of Service RequestsEnd Level 3 Node: Escalation of Service Requests