Monitoring Service Requests
Service Request Management offers you some features to monitor the service requests.
Features
If you have activated the business function Service Request Enhancements (CRM_ITSM), the following features are available:
You can use several function to search for service requests. For more information, see Searching for Service Requests.
You can classify service requests to have criteria for a quick validation of service requests in search result lists, in the inbox, or in the worklist. For more information, see Transaction Ranking.
The following data sources are available: