You can provide frequently used actions to your users that make the processing of service requests easier. For more information, see Fast Access to Actions on Service Requests

You can set up approval procedures, especially for requests for change, to enable controlled processing of all required approval steps. For more information, see Approvals for Business Transactions.

You can forward service requests to appropriate partners or groups, manually or supported by automatic functions. For more information, see Forwarding Service Requests.

You can split a service request or create a new service request with a reference to another one. For more information, see Creating Follow-Up Service Requests.

You can customize the processing log that presents changes made to a transaction in a structured manner. For more information, see Processing Log.

You can use checklist functions, which you can use to define step-by-step processing of a task by one or more users. For more information, see Checklist.