Maintenance of a Banking Opportunity

You can use opportunities with transaction type OPBA (banking opportunities) to store the need analysis data of a customer and eligible product proposals. Banking products are proposed according to the customer's need and eligibility criteria. You can create a case from the opportunity and execute scheduled actions from it to automatically create quotations for each selected product. The price conditions for the proposed products can be fetched from an account-managing system at quotation level.

For more information, see Opportunity with Transaction Type OPBA (Banking Opportunity)

Prerequisites

You have activated the business function CRM-FS, Guided Loan Origination Process (CRM_FS_NBRNWL_1).

You have made the general settings for business transactions. For more information, see Business Transaction and Business Transaction Customizing.
You have assigned the transaction type OPBA (Banking Opportunity) to the banking opportunity. For more information, see Customizing for Account Origination under Banking Opportunity Define Transaction Types .
If you want to create a banking opportunity for a customer, you must enter the customer's business partner data. For more information, see SAP Business Partner for Financial Services (FS-BP).
You have created financial services products (FS products). For more information, see Financial Service Product (FS Product).
If you want to use your own need categories, you must define these in Customizing for Account Origination under Banking Opportunity Define Need Categories .
If you want to use your own need types, you must define these in Customizing for Account Origination under Banking Opportunity Define Need Types .
If you want to use your own fields in the need analysis step, you must enhance the Need Analysis screen. For more information, see Enhancing the Need Analysis Step.

Activities

You create opportunities with transaction type OPBA (banking opportunities) in SAP Customer Relationship Management (SAP CRM) and enter the relevant data:

In the Need Analysis assignment block, you start the need analysis process:
- You can create a new customer's need by choosing the New pushbutton. The Need Analysis screen appears.
- You can display or change an existing customer's need by clicking the need item in the relevant row. The Need Analysis screen then appears with the existing data for the opportunity.
  If one of the following values of a banking opportunity changes during the validity period of this opportunity, a new need must be created because the system has to redetermine the eligible sales products in the banking opportunity:
  - Age of the business partner
  - Customer segment
  - Loan amount
    
    Note
    Note that the currency for the loan amount is determined from the billing currency of the business partner.
    
    End of the note.
  - Contract start date
  - Term
  - Organizational units and distribution channels
  - Classification information for opportunity
  - Location of the property (country and region)
  - Need type
- You cannot edit an entry in the Need Analysis assignment block on the banking opportunity overview page after you have proposed and saved a product.
- You cannot delete entries in the Need Analysis assignment block on the banking opportunity overview page.
In the need analysis step, you can capture the customer's need, the customer's financial requirement, the property details, and the contract details.
In the need analysis step, you can get the system to propose eligible banking products based on the customer's requirements and configured eligibility criteria by choosing the Propose Products button.
You can create new needs to let the system propose different products and allow comparisons. You do this by choosing the New pushbutton on the Need Analysis screen.
In the case of minor changes, you can copy the customer's need data, change this data, and get the system to propose different products and allow comparisons. You do this by choosing the Copy pushbutton in the Need Analysis assignment block.
You confirm the proposed products by choosing the Done pushbutton on the Need Analysis screen. The system then transfers the proposed products to the Items assignment block in the banking opportunity.

Note
If you have created multiple need items for a need category, then all the proposed products are available in the Items assignment block.

End of the note.
You can select the products for which you would like to create a quotation by selecting the Interested checkbox in the banking opportunity.
In the Scheduled Actions assignment block, you can create a case from the opportunity by executing the respective action.

Note
Cases are used as bracket objects that hold and structure all information regarding a specific sales case. They contain, for example, the following information: business partner documentation, opportunity, quotation, documents, checklists, activities, and contacts.

End of the note.

Note
Each opportunity instance is linked to only one need category. Once products are proposed, you cannot change the need category of an opportunity.

End of the note.
To create quotations for each selected product in the Items assignment block of the opportunity, you can create a case by executing scheduled actions from the banking opportunity. If you then execute a scheduled action from the case, you create a quotation for the selected products.

You can save the opportunity at any time during the product proposal steps.

If you copy a banking opportunity, the customer's need and proposed products are copied to the new opportunity.

More Information

Opportunity with Transaction Type OPBA (Banking Opportunity)