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Procedure documentationConfigure the User Interface

 

Procedure

Make the Service Profile and the Response Profile Available

For assigning the service profile and response profile to the SLA sources, proceed as follows for the objects that you require:

  1. Add the service level agreements' assignment block to the UI object types of the following objects:

    • Service Contract

    • Service Product Item

    • Reference Objects (IBase)

    • Reference Objects (IBase Component)

    • Reference Objects (IBase Text Component)

    • Reference Objects (Object)

    • Reference Objects (Product)

    • Business Partners (Sold-To Party)

    In the assignment block, the following fields are available:

    • Processing time service profile

    • Processing time response profile

    You can use the Service Level Agreements (SLA) function in addition, if you want to display the overall dates in the transaction document header. The following fields are used for the SLAs:

    • Service profile

    • Response profile

    For more information, see Service Level Agreements (SLA).

  2. Add the attributes processing time response profile and processing time service profile to the following attribute maintenance scenarios of the organizational units (SAP GUI transaction PPOMA_CRM):

    • Sales

    • Service

Make the Processing Times Assignment Block Available

Add the processing times assignment block to the UI configuration of the transaction types that you want to support with the processing times.

Note Note

In the Customizing of Customer Relationship Management under Start of the navigation path Transactions Next navigation step Settings for Service Requests Next navigation step Settings for Management of Processing Times Next navigation step Assign Processing Time Profiles to Transaction Types End of the navigation path, you define the transaction types that you want to support by the processing times.

End of the note.