For assigning the service profile and response profile to the SLA sources, proceed as follows for the objects that you require:
Add the service level agreements
' assignment block to the UI object types of the following objects:
Service Contract
Service Product Item
Reference Objects (IBase)
Reference Objects (IBase Component)
Reference Objects (IBase Text Component)
Reference Objects (Object)
Reference Objects (Product)
Business Partners (Sold-To Party)
In the assignment block, the following fields are available:
Processing time service profile
Processing time response profile
You can use the Service Level Agreements (SLA) function in addition, if you want to display the overall dates in the transaction document header. The following fields are used for the SLAs:
Service profile
Response profile
For more information, see Service Level Agreements (SLA).
Add the attributes processing time response profile
and processing time service profile
to the following attribute maintenance scenarios
of the organizational units (SAP GUI transaction PPOMA_CRM
):
Sales
Service
Add the processing times assignment block to the UI configuration of the transaction types that you want to support with the processing times.
Note
In the Customizing of Customer Relationship Management
under , you define the transaction types that you want to support by the processing times.