Service Agent Data Erasure

Overview

As a data privacy officer or an authorized person with data protection responsibilities you can erase personal data of service agents, when requested by the service agent concerned.

Prerequisites

Caution

Users with authorization to access the Data Privacy Management work center can perform all data privacy functions within this work center, including the disclosure and deletion of employee's personal data. Access to this work center is granted in the Application and User Management work center. You must ensure that only employees with authorization to disclose/delete personal data are granted access to the Data Privacy Management work center. If your corporate group consists of more than one company, you can set access to this work center at a company level. For example, you can assign one user with data privacy rights for the employees in one company, and assign a different user with these same rights for a separate company in your group.

End of the caution

Features

In the Business Partner Data Removal view, you can remove the data of a service agent when requested. If there are any transactional documents that are associated with the service agent, who requested the removal, the personal data of the service agent is erased but the associated documents as either erased or deleted from the system.

Note

The retention period for the service agent should be completed. If the retention period of the respective document is completed before the service agent retention period, the system will retain the document until the service agent retention period. After the completion of the service agent retention period you can manually trigger the erasure of the service agent.

End of the note

The following table shows if a document will be deleted or if the name of the service agent will be removed. It also shows if the retention period of a document group is taken into consideration.

Affected Documents

Data Erasure Method

Considered Retention Period

SAP Support Request

Name of the service agent is erased

Service Request

Name of the service agent is erased

Service Confirmation

Name of the service agent is erased

Resource Profile

Name of the service agent is erased

Projects

Name of the service agent is erased

Time and Labor Management

Name of the service agent is erased

Shopping Carts

Name of the service agent is erased

Purchase Requests

Name of the service agent is erased

Purchase Orders

Name of the service agent is erased

Order Documents & Contracts

Receipts and Returns

Name of the service agent is erased

Invoices and Credit Memos

Name of the service agent is erased

Templates (including Recurring Invoices)

Name of the service agent is erased

Sales Lead

Name of the service agent is erased

Customer Contracts

Name of the service agent is erased

Order Documents & Contracts

Service Orders

Name of the service agent is erased

Order Documents & Contracts

Activities

Name of the service agent is erased

Business Letters

Opportunities

Name of the service agent is erased

Sales Quotes

Name of the service agent is erased

Order Documents & Contracts

Sales Orders

Name of the service agent is erased

Order Documents & Contracts

Customer Returns

Name of the service agent is erased

Customer Invoicing - Invoice Requests and Recurring Invoice Templates

Name of the service agent is erased

Customer Invoicing - Invoice Documents

Name of the service agent is erased