In the Sales Order in SAP Retail Store, you can process both sales documents such as orders, quotations, inquiries and returns and also customer master records in a common initial screen. Search functions enable you to determine the customer number from the customer’s address data. You can then determine the document that is to be processed.

SAP Retail Store provides the following types of processing for sales documents:

• Create a new sales document

• Procurement of goods that are not available, or only available in insufficient quantities, in the store. If necessary, the system subsequently lists the articles.

• Grouping and picking of orders in the store by store associates.

• Triggering deliveries to the customer via a distribution or direct from the vendor to the consumer.

• Change or display an existing sales document. You can also display any changes made to the document and document flow.

• Create a new sales document with a reference to another sales document or billing document ("copy"), for example, create an order with a reference to a quotation.

• Output or deliver an existing sales order or accept or collect merchandise in a return.

Intranet component

This function requires the complete Sales and Distribution and Delivery functions of the SAP System.

Users are sales associates in the stores who - usually together with the customer and in accordance with the customer’s wishes - create sales documents, change existing sales documents, or hand merchandise over to the customer.

This function uses the general authorization concept of SAP Retail Store. You also require authorizations for standard SAP System Sales and Distribution and Delivery functions.

Standard settings and predefined data are controlled via Customizing for sales orders in SAP Retail Store.

Sales document processing in SAP Retail Store has an intentionally smaller functional scope than the standard order creation in the SAP System. This makes entry of data in the store more efficient.

Delivery functions are tailor-made for handing goods to customers in the store. You can enter the delivered quantity. The system creates the delivery, posts the goods issue, and creates the invoice in a single step in the background.

Use the enhancement concept in the Implementation Guide (IMG) for this.

Use the enhancement concept in the Implementation Guide (IMG) for this.