The workflow tool assigns open tasks (work items) to employees and sends them to their SAPoffice inbox.

The employee responsible is determined from the organizational plan in the R/3 system. An area of responsibility can be defined for a job, position and work center. If a work item falls in an area of responsibility, it is forwarded to the employees responsible. More than one employee can be responsible for one work item.

Work items can be executed individually or in groups and can be forwarded if the task is the responsibility of another employee/area. All the steps carried out when processing a work item are recorded in a log and can be analyzed statistically (processing time, number of work items per employee etc.).