A company produces PCs and offers them to their customers in various configurations so that the customer can choose between different memory sizes, country-specific keyboards or different casings.

Once the customer has filled his or her shopping basket, the system creates a quotation with prices and delivery information specifically for that customer.

If the customer accepts the quotation, he or she can then let the system generate a sales order for that quotation. The system provides the customer with a number for the order and the customer can use it to check on processing status later. For example, he or she can then find out if the products are already on their way.