Element of the service contract in which you define the services or products you are providing the customer with under the terms of the service contract. A service contract item can be any of the following:

• Service (for example, a particular task)
• Material (for example, a spare part)
• Time (for example, an hourly rate for a technician’s time on the job)
• Response time (how soon you are obligated to respond to a problem call)
• Warranty (the agreed duration and coverage)

The items in a service contract are controlled by item category. It is possible for a service contract to include items with different item categories. For example, some items may be rented, others sold.

A service contract item can consist of multiple objects (for example, a number of different pieces of equipment with different serial numbers). However, a prerequisite for multiple objects is that they share the same contract data. If any data varies - for example, if the installation date is different - then separate items must be created.