Examples of Invoice Correction Requests
Example 1: Invoice correction request vs. credit memo request
The quantity in the invoice is for 10 pieces. However, 8 were required so the customer expects a credit memo for 2 pieces.
You have to enter the following quantities in the relevant documents:
Sales document type |
Quantity |
Credit memo request |
2 pieces (quantity to be credited) |
Invoice correction requests |
8 pieces (correct invoice quantity) |
The invoice correction request then looks like this:
Example 2: Quantity difference
10 pieces are delivered and invoiced but 2 of them were damaged. The customer would like a credit memo.
Item |
Contents |
Total |
Credit item |
10 pieces at 100 USD |
1000 USD |
Debit item |
8 pieces at 100 USD |
-800 USD |
Difference (credit memo) |
200 USD |
Example 3: Price difference
10 pieces are delivered but their price in the invoice is too high. The customer would like a credit memo.
Item |
Contents |
Total |
Credit item |
10 pieces at 100 USD |
1000 USD |
Debit item |
10 pieces at 80 USD |
-800 USD |
Difference (credit memo) |
200 USD |