A credit memo request is a sales document used in complaints processing to request credit for a customer.

If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten), you can create a credit memo request. The credit memo request can be automatically blocked for checking. Once it has been approved, you can remove the block.

The system uses the credit memo request to create a credit memo.

A credit memo request is another type of sales document like a standard order. For more information on sales documents, see Working with Sales Documents.

A credit memo request starts the billing process.