A return is a sales document used in complaints processing for when a customer sends goods back.

You enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval.

The return causes the system to:

• Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).
• Create a credit memo, once you have checked the goods and approved the complaint.

The return triggers the following functions:

• Delivery (returns delivery)
• Billing (for creating a credit memo)